Registration Representative ED Clinton - Evenings, 32-Hours

UMass Memorial Health; Clinton (MA); On-site; USD 20,664 - 37,195; Full time

Benefits offered by this job

Signing bonus eligibility

Job summary

UMass Memorial Health in Massachusetts is seeking a Registration Clerk to support patient access and intake across multiple locations. The role emphasizes accurate data entry, insurance verification, and maintaining positive patient interactions while collecting demographic and financial information.

The position reports to the Recruitment Team, offers a non-exempt status, an evening shift (3:00 pm–11:30 pm), and may include a signing bonus.

Qualifications

• Customer service experience.
• Receive on-the-job training under close supervision.
• Preferred clerical experience and Meditech knowledge (desirable).
• Good understanding of medical terminology helpful.

Responsibilities

• Register patients and collect/enter demographic and financial information for all registration types, including signatures and documents.
• Answer phone calls and return voicemails in a timely manner.
• Verify insurance eligibility and determine patient financial responsibility.
• Follow downtime procedures and maintain neat, organized work areas.
• Contribute to patient experience improvements and accurate data entry.

Skills

Customer service

On-the-job training

Education

High school diploma or GED

Tools

Meditech

Job description

Exemption Status: Non-Exempt

Hiring Range: $15.00 - $27.00

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Other Weekend

Scheduled Hours: 32 hrs 3:00pm-11:30pm

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours: 32

Cost Center: 24070 - 5660 Admitting

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver—regardless of title. Exceptional patient care, academic excellence, and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts.

Major Responsibilities

• Excellent customer service skills and knowledge, including service recovery.
• Accurately collect and enter all patient demographic and financial information for all registration types, including obtaining signatures, scanning documents (ROB’s, ID’s, etc.), obtaining ABN’s/IMM’s when applicable and collecting patient financial responsibility.
• Use reference material as necessary to ensure proper action and seek guidance when appropriate.
• Follow downtime procedures as established and proactively work on downtime tasks such as DL’s, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, and ensuring work and patient waiting areas are neat and presentable.
• Understand the impact of role on Press Ganey/HCAHPS scores and focus on positively influencing patient experience and likelihood to recommend.
• Process pre‑registrations for all appointment types and locations, excluding ER.
• Answer phone calls and return voicemails in a timely manner.
• Seek guidance from the department manager when uncertain or when unusual situations occur; avoid impulsive or hasty decisions.
• Treat everyone as a customer and establish good relationships with patients, visitors, ancillary departments and physician office personnel.
• Use all eligibility resources to verify correct insurance in the account.
• Work well within the team environment and maintain open communication with co‑workers, including during meal breaks and shift changes.
• Accurately estimate patient financial liability and perform active collections, receipts, posting and reconciliation of cash.
• Consistently meet or exceed Quality Review scores of 80%, 9 out of 12 months of the year.

Standard Staffing Level Responsibilities

• Comply with established departmental policies, procedures, and objectives.
• Attend variety of meetings, conferences, seminars as required or directed.
• Demonstrate use of Quality Improvement in daily operations.
• Comply with all health and safety regulations and requirements.
• Respect diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintain regular, reliable, and predictable attendance.
• Perform other similar and related duties as required or directed.

Position Qualifications

License/Certification/Education

• High school graduate or GED required.

Experience/Skills

Required

• Customer service experience.
• Receive on‑the‑job training under close supervision.

Preferred

• Previous clerical and Meditech experience (desirable but not required).
• Good understanding of medical terminology helpful.

Physical Demands and Environmental Conditions

On‑the‑job time is spent in the following physical activities:

• Stand – 1/3 to 2/3 of time
• Walk – 1/3 to 2/3
• Sit – 2/3
• Talk or hear – 2/3
• Uses hands to finger, handle or feel – 2/3
• Push/pull – 1/3
• Stoop, kneel, crouch or crawl – 1/3 to 2/3
• Reach with hands and arms – 1/3 to 2/3

This job requires that weight be lifted or force be exerted:

• Up to 10 pounds – 2/3 of time
• Up to 25 pounds – 2/3 of time

This job requires exposure to the following environmental conditions:

• Infectious Diseases – up to 1/3 of time
• Physical and/or verbal abusiveness – up to 1/3
• Rotating shifts – up to 1/3

Must work every other weekend and holidays. Also, must be available to train on first and second shift the first 5‑6 weeks. EPIC training classes are in Worcester for the first two weeks 8 am‑4:30 pm. Position is 3:00 pm‑11 pm. Hours can vary slightly depending on departmental need.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We are an equal‑opportunity and affirmative action employer and encourage applications from individuals with varied experiences, perspectives, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.