Registration Representative 32hrs, 9:30a-6p

Umass-Memorial-Health-; Worcester (MA); On-site; USD 27,000 - 37,000; Part time

Job summary

UMass Memorial Health is seeking a Registration Services professional in Worcester, MA to accurately capture patient demographics and insurance details. The role requires verifying coverage, obtaining pre-authorization, and scheduling radiology and lab appointments while collecting patient liabilities and ensuring HIPAA-compliant documentation.

The ideal candidate has strong data-entry skills, excellent customer service, and the ability to work in a high-volume, team-driven hospital environment.

Qualifications

• High school diploma required; associate degree preferred.
• Proficient data-entry with attention to detail.
• Strong customer service and communication skills.
• Ability to work in a high-volume, team-oriented environment.
• English reading and writing skills required.

Responsibilities

• Accurately enters demographic, insurance and related patient information into the registration system.
• Obtains and verifies patient insurance, pre-authorization and referrals per insurer guidelines.
• Schedules Radiology, Lab and basic ancillary service appointments.
• Collects patient liabilities and processes payments prior to or on the date of service.
• Performs bed control, admissions, transfers and discharges as required.
• Maintains accurate records and handles clerical duties such as filing and transcription.

Skills

Data-entry

Customer service

English language

Windows

Teamwork

Education

High School Diploma

Associate Degree or certificate in Healthcare related field

Tools

Windows OS

Job description

Are you a current UMass Memorial Health caregiver? Apply now through Workday.Exemption Status:Non-ExemptHiring Range:$19.74 - $26.96Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations .Schedule Details:Friday, Holidays - Every Other Holiday, Monday, Thursday, Tuesday, Wednesday, Weekends - Every Other WeekendScheduled Hours:9:30a-6pShift:1 - Day Shift, 8 Hours (United States of America)Hours:32Cost Center:99940 - 5488 Registration Services Mem HahnUnion:SHARE (State Healthcare and Research Employees)This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.Everyone Is a CaregiverAt UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.I. Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.II. Major Responsibilities:1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.3. Obtains and verifies workman’s compensation and automobile coverage when required4. Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection6. Coordinates the provision of multiple services to patients.7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.8. Performs Surgical Day admissions9. Performs bed control, transfers, discharges and admissions tasks10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.11. Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.13. Maintains accurate and timely records, logs, files and related information as required.14. Completes online death certificate registry.15. Receive and secure patient valuables.16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.Standard Staffing Level Responsibilities:1. Complies with established departmental policies, procedures and objectives.2. Attends variety of meetings, conferences, seminars, and on-going training as required or directed.3. Demonstrates use of Lean Methodology and Quality Improvement in daily operations.4. Complies with all health and safety regulations and requirements including use of PPE as required by policy.5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.6. Performs other similar and related duties as required or directed.All Responsibilities are essential job functions unless otherwise noted.III. Position Qualifications:License/Certification/Education:Required:1. High School Diploma.Preferred:1. Associate Degree or certificate in Healthcare related field.Experience/Skills:Required:1. Proficient data-entry skills with attention to detail.1. Must have computer skills that include use of Windows and the ability to navigate.2. Customer service skills both verbal and written; with a variety of internal and external customers.3. Ability to work in a high volume, team-oriented environment.4. English speaking, reading and writing skills.Preferred:1. 1-2 years of data entry and/or customer service experience2. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service.3. Previous insurance verification experience.4. Bilingual speaking, reading, and writing skills.5. Demonstrated knowledge of medical terminology.Unless certification is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.Department-specific competencies, including age-specific competencies, and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with the position incumbents.IV. Physical Demands and Environmental Conditions:Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment.Holiday and/or weekend shift work, as well as after-hours coverage as required.32hrs, 9:30 a.m.–6:00 p.m.: ED Cross-trained role that includes on - unit , in-person consent capture. This position includes every-other-weekend and every-other-holiday rotations.Wk1: Mon, Wed, Fri, SatWk2: Sun, Mon, Wed, ThursAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.