Registration Representative

Team Member Services; Kissimmee (FL); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Kissimmee, Florida seeks a part-time Patient Access Specialist to support Sports Med and Rehab. You will verify eligibility, assist with scheduling, and collect payments. The role requires strong customer service, multitasking, and clear communication in English; bilingual is a plus.

Location is on-site in Kissimmee, with day shift hours. Prior healthcare experience is preferred, and ongoing training is available. Benefits from day one apply, including insurance and PTO.

Qualifications

• High School Grad or Equiv required.
• Associate degree preferred.
• Experience in health care or patient access is a plus.

Responsibilities

• Review schedules and perform eligibility and benefits verification.
• Ensure authorizations and pre-certifications are correct to avoid denials.
• Enter data accurately and meet upfront collection goals.
• Coordinate with clinical teams to minimize delays in care.
• Explain charges, payment options and collect patient payments.

Skills

Customer service

Multi-tasking

Communication skills

Proficient in English

Bilingual (preferred)

Education

High School diploma or equivalent

Associate degree (preferred)

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

• Part time
• Shift: Day (United States of America)
• Address: 2400 N Orange Blossom Trl
• City: Kissimmee
• State: Florida
• Postal Code: 34744

Job Description:

• Location: Sports Med and Rehab, Kissimmee (2400 N. Orange Blossom Trail Suite 201 Kissimmee 34744).
• Schedule: Part Time, Tuesday and Thursday, 8 am -7 pm
• Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.
• Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals.
• Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care.
• Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance.
• Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.
• Schedules patients according to department, insurance and physician protocols, collects relevant clinical information to ensure accurate/timely appointments and verifies the accuracy of orders.
• Registers patients for all services, ensuring accurate patient demographics and account information and clearly explains authorizations, pre-certifications, benefit limitations and patient financial responsibility and collects patient payments.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature
• Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time
• Ability to be responsive to ever-changing matrix of needs and act accordingly
• Self-motivated and quick thinker
• Computer skills including Outlook, Microsoft Word, and Excel
• Ability to communicate professionally with an acceptable use of English and spelling
• Ability to read and communicate effectively in English
• Strong written and verbal communication skills
• Proficient typing speed; proficient with Microsoft Office applications and computers
• Multitask proficiently, using multiple computer systems, applications, and technology
• Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
• Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
• Understanding of regulatory guidelines such as CMS, HIPAA
• Basic knowledge and ability in medical business office procedures
• Basic knowledge of coding
• Detail-oriented, demonstrate problem-solving skills, flexibility and adapts well to change
• Explains charges and payment options and programs; collects monies due at time of service
• Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
• Interpret and explain insurance benefits
• Bilingual (Preferred)

Education:

• High School Grad or Equiv [Required]
• Associate degree [Preferred]

Work Experience:

• 1+ experience customer service [Required]
• 1+ relevant health care experience [Preferred]
• 1+ direct Patient Access and collections experience [Preferred]

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.61 - $24.97

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghous