Scheduler

Team Member Services; Florida; On-site; USD 23,000 - 37,000; Part time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403(b) Retirement Plan

Parental Leave (4 weeks)

Career Development

Whole Person Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Winter Garden, FL is seeking a part-time Scheduling Clerk to manage outpatient test scheduling, pre-registration, and patient communications. You will handle calls, verify benefits, and coordinate with providers to ensure timely care.

The role emphasizes accuracy in scheduling, data entry, and customer service, with day-time shifts and a strong focus on patient-centered care. A high school diploma and relevant healthcare experience are required.

Qualifications

• High School Grad or Equiv required.
• 1+ healthcare experience required.
• 1+ scheduling or patient access experience preferred.
• Experience in office support or customer service preferred.
• CPR certification preferred.

Responsibilities

• Manage scheduling requests for outpatient tests and schedule patient exams.
• Maintain scheduling system to be accurate, up-to-date and conflict-free.
• Complete pre-registration for patient clinical and financial data by phone.
• Maintain electronic records with up-to-date account information.
• Handle all incoming lines, specialty calls, and calls to providers.

Skills

Organizational skills

Verbal interpersonal skills

Grammar & spelling accuracy

Reading & following instructions

Typing 35 WPM

Windows computer skills

ICD-9 / CPT knowledge

Confidential patient discussions

Teamwork & independent work

Punctual & detail-oriented

Education

High School Diploma or equivalent

Field of Study: Business, Healthcare, Health Services Admin, etc.

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Part time

Shift: Day (United States of America)

Address: 2000 FOWLER GROVE BLVD

City: WINTER GARDEN

State: Florida

Postal Code: 34787

Job Description:

Manages scheduling requests for outpatient tests and schedules patient exams in a timely and professional manner. Maintains scheduling system to ensure it is accurate, up-to‑date, and without conflicts. Completes pre‑registration for patient clinical and financial data over the phone timely, accurately, and courteously. Maintains electronic records, ensuring accurate and up‑to‑date account information. Manages all incoming lines, specialty calls, and calls to providers. Presides over all forms of office communication including telephone, e‑mail, and fax. Liaises with insurance providers, case managers, central business office, third‑party Medicaid eligibility vendors, and registrars. Commands comprehensive knowledge of patient accounts related to scheduling, pre‑registration, benefits eligibility, and payment. Confers with patients before visits to ensure preparedness and set clear expectations. Obtains necessary information for verifications, authorizations, and collection of benefits. Identifies and addresses potential scheduling, account, or payment issues. Obtains pre‑certification and benefits compliant with patient's insurance carrier rules and regulations in preparation for admission. Other duties as assigned. Schedule: Monday-Thursday 2:00pm-8:00pm

Knowledge, Skills, and Abilities:

• Organizational skills with the ability to prioritize and manage simultaneous assignments with attention to detail and accuracy.
• Excellent verbal interpersonal and customer relations skills, with effective oral communication and listening abilities.
• Proficiency in grammar and spelling, with skill in both written and verbal communication.
• Ability to read and comprehend written instructions and follow verbal instructions accurately.
• Keyboarding (manual) skills with the ability to type at a minimum of 35 words per minute.
• Computer skills with proficiency in using computer software programs in a Windows environment and the ability to learn new computer software programs as needed.
• Knowledge of ICD-9 and CPT coding, medical terminology, and an understanding of health insurance, including Coinsurance, Co-pays, and deductibles.
• Ability to discuss patient‑related issues confidentially and act accordingly, with excellent telephone etiquette and a detail-oriented approach to multi‑tasking at a high level.
• Ability to work well in a fast‑paced, metric‑driven environment, under pressure with deadlines, and with a variety of personalities and work styles.
• Creative problem‑solving skills with a eagerness to find customized patient‑centric solutions, flexibility in schedule, and adaptability to constant change.
• Skill in organizing and prioritizing work, following assignments through to completion, with data analysis and figure aptitude at a high level of accuracy.
• Ability to work effectively both in a team setting and independently, be at work on time and as scheduled, and handle details with accuracy.

Education:

• High School Grad or Equiv [Required]

Field of Study:

• in business, healthcare or health services administration, health information management, communications, finance, accounting, public administration, human resources, management, or marketing

Work Experience:

• 1+ healthcare experience [Required]
• 1+ previous patient scheduling or patient access experience [Preferred]
• Experience in office support or customer service [Preferred]

Licenses and Certifications:

• Cardiopulmonary Resuscitation (CPR) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.79 - $26.86

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/