Registration Rep- Part time - Days/Evenings - RST ED

Mayo Clinic; Rochester (MN); Hybride; USD 34 000 - 47 000; Temps partiel

Avantages offerts par ce poste

Medical options

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Résumé du poste

Mayo Clinic in Rochester, MN seeks a part-time Registration Representative for the Emergency Department. Responsibilities include in-person, phone, and virtual registrations, verifying demographics and insurance, and collecting co-pays while ensuring patient safety.

The role requires a high school diploma or GED and 2+ years of relevant experience, with preference for Epic RC/EMR experience and strong communication skills.

Qualifications

• High School Diploma or GED required; 2+ years of relevant experience.
• Preference for experience with Epic RC/EMR system.
• Strong written and verbal communication skills; good phone etiquette.
• Ability to interact professionally with diverse groups; maintain scheduling knowledge.

Responsabilités

• Register patients accurately in hospital/ED settings via in-person, phone, or virtual channels.
• Verify demographics and insurance data; collect co-pays or share of cost.
• Assist with patient self-registration; obtain consents and required forms.
• Walk to patients' locations within ED/hospital to perform registrations; ensure patient safety.

Connaissances

Communication

Phone etiquette

Computer skills

Mathematics

Scheduling knowledge

Desk/secretarial experience

Formation

High School Diploma or GED

Outils

Epic RC/EMR

Description du poste

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Given the nature of the Emergency Department, the role can be fast-paced and demanding, requiring quick thinking and the ability to pivot swiftly between tasks. We are seeking individuals who thrive in such dynamic environments and can effectively navigate the stressors that arise in this setting.

The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. May assist patients with hospital presumptive eligibility or Medicaid applications. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

High School Diploma or GED and 2+ years of relevant experience required

Experience in using an Epic RC/EMR system is preferred.Healthcare Financial Management Association (HFMA) Certification Preferred.

Ability to read and communicate effectively. Basic computer/keyboarding skills, intermediate mathematic competency. Good written and verbal communication skills. Knowledge of proper phone etiquette and phone handling skills. Position requires good communication skills. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.

This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Exemption Status

Nonexempt

Compensation Detail

$25.38 - $34.27 / hour

Benefits Eligible

Yes

Schedule

Part Time

Hours/Pay Period

40

Schedule Details

This position is a mixture of 8 and 12 hour shifts working days and evenings. Earliest start time would be 4:30 AM latest end time would be 7PM.

Weekend Schedule

Every third weekend and 2 major holidays a year.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the EOE is the Law. Mayo Clinic participates in E-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.