Registration/Reception -- Patient Access

Samaritan Hospital; Macon (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Samaritan Hospital is seeking a full-time Operator/Registration Clerk to provide customer service through the hospital Operator system and face-to-face interactions with patients, families, and staff.

You will collect accurate patient information, complete registrations, answer billing questions, post payments, and help maintain daily cash handling and deposits. This role requires a High School diploma and strong interpersonal skills.

Qualifications

• High School graduate is required.
• Customer service/Operator experience preferred.
• No licenses or certificates required.

Responsibilities

• Answer Operator phones and direct calls to the appropriate offices.
• Print receipts and post payments to the correct accounts for all money received.
• Balance cash drawer daily and prepare daily deposits.
• Apply employee discounts and payroll deductions on patient accounts.
• Answer patient questions regarding bills and direct them to appropriate staff.
• Send invoices to doctors and other businesses for central supply and pharmacy.
• Collect, post/apply, and deposit all general ledger payments.
• Work holiday rotation and cover evening/weekend as needed.
• Perform other duties as directed by the director.
• Balance change bag in safe and weekend cash drawer.
• Scan and index all payments and correspondence received.
• Enter complete and accurate information on the admission demographic record during patient registration.
• Obtain signatures on medical and financial documents.
• Check insurance eligibility on each registration.
• Register outpatients and inpatients, including copies of insurance cards and necessary signatures.
• Obtain copies of insurance cards, physician orders and inform patient/guardian of financial responsibility if applicable.
• Prepare morning census and complete necessary paperwork on weekends.

Skills

Interpersonal skills

Communication

Team player

Time management

Basic computer skills

Organizational skills

Education

High School diploma

Job description

Full Time

Position summary: Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information and complete patient registrations in a timely manner.

Education

• High School graduate

Experience

• Customer service/Operator operations experience preferred

Licenses/Certificate

• None

Position Responsibilities:

• Answer Operator phones and direct calls to the appropriate offices.
• Print receipts and post payments to the correct accounts for all money received.
• Balance cash drawer daily and prepare daily deposits.
• Apply employee discounts and payroll deductions on patient accounts
• Answer patient questions regarding bills and direct them to appropriate staff
• Send invoices to doctors and other businesses for central supply and pharmacy
• Collect, post/apply, and deposit all general ledger payments
• Work holiday rotation and cover evening/weekend as needed
• Perform other duties as directed by the director
• Balance change bag in safe and weekend cash drawer
• Scan and Index all payments and correspondence received
• Enters complete and accurate information on the admission demographic record, during patient registration
• Obtains signatures on medical and financial documents
• Check insurance eligibility on each registration
• Completely and accurately register outpatients and inpatients, including obtaining copies of insurance cards and necessary signatures (for inpatients, the process may require visiting the patient in their room)
• Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable
• Prepare morning census and complete necessary paperwork on weekends

Essential skills and experience:

• Excellent interpersonal and communication skills
• Strong team player
• Time management
• Basic computer proficiency
• Ability to organize and manage multiple priorities