Registration Manager

American Youth Foundation; Shelby Township (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

SIMPLE-IRA with 3% match

Dependent tuition

Paid holidays

Paid time off

Job summary

American Youth Foundation seeks a Registration Manager to oversee client relations and the full registration workflow for Miniwanca's camps, NLC, and Open Enrollment programs. You’ll manage the registration database, financial aid processes, and scholarship distribution, while collaborating with program teams to meet enrollment goals.

The role is year-round, full-time, based in Shelby Township, MI, with regular weekday hours and some seasonal weekend work.

Qualifications

• Experience coordinating registration or client services is preferred.
• Ability to manage complex enrollment and scholarship workflows.
• Strong attention to detail and accuracy in data handling.

Responsibilities

• Serve as primary contact for campers and families across programs.
• Oversee the registration process and maintain the registration database.
• Administer financial aid, allocate scholarship funds, and issue aid letters.
• Maintain weekly enrollment reports and provide program reports to teams.
• Assist with reception coverage and support on-site operations.

Skills

Client relations

Data management

Communication

Job description

Description

Position Purpose

The Registration Manager is a year-round position responsible for managing client relations and the full registration process for Miniwanca's Camps, NLC, and Open Enrollment programs. This role manages the relationship with AYF families and clients from inquiry through registration and program attendance, ensuring a seamless and ideal experience. The Registration Manager oversees the registration database, the financial aid process, and the financial aspects of participant registration, working closely with the Director of Program Operations and program teams to support enrollment goals and scholarship access.

Key Areas of Responsibility

Client Relations

• Serve as a primary point of contact for Miniwanca families, clients, and participants across all programs (Camps, NLC, and Open Enrollment).
• Respond to client communications within 48 business hours and provide clients with accurate information pertaining to programs, dates, prices, etc. as requested.
• Maintain connection with scholarship clients and families, and other families in need of additional support through camper participation in programs.

Registration & Database Management

• Manage all aspects of the registration process and the registration database, ensuring accuracy, efficiency, and an ideal client experience.
• Maintain an efficient digital filing system that allows easy access to registration, health, and travel forms.
• Manage distribution of medical review paperwork to necessary participants in time for the medical review process, and manage the return of medical review paperwork.
• Work with Program Directors to manage and support the Opening Day Registration Process.
• Collaborate with the broader program team to schedule, plan, and communicate travel logistics for participants arriving to and departing from camps.

Financial Aid & Scholarships

• Manage the financial aid process; work with Directors to allocate funds from scholarship and Financial Aid budgets and distribute
• Financial Aid letters to families/clients.

Reporting

• Maintain weekly enrollment reports for camp programs, including reports tracking weekly activity, an end-of-year summary enrollment report, and a roster of all participants and staff members at the end of each program.
• Provide full-time and seasonal camps teams with appropriate reports.

Additional Responsibilities

• Assist with Reception Desk coverage.

Requirements

Work Environment

• This is a year-round, full-time position located at Miniwanca in Shelby, Michigan, primarily in an indoor setting with some seasonal outdoor environments.
• Weekend work required seasonally; travel as needed for meetings and site visits.
• Business casual, appropriate attire for setting.
• Hours as required to meet job demands, generally Monday through Friday 8:30 am to 4:30 pm outside of peak program season, including the ability to work occasional weekends during peak program season.

Compensation

• Salary Range: $50,000-$55,000
• Benefits
  • Health, dental, and vision insurance
  • SIMPLE-IRA retirement plan with optional 3% salary match
  • Family accommodations during on-site required living periods
  • Free tuition for dependents
  • 12 annual holidays
  • Paid Time Off

Company Culture

The AYF believes that how we act and interact reflects who we are as a community. In practice, at the AYF we value investing in youth, stewarding the environment, encouraging participants and staff to explore and develop their values and beliefs, belonging in community, and growing together.

Recognizing the full value of all, the American Youth Foundation affords equal opportunity for employment and program participation to all individuals based on merit and / or eligibility without regard to race, color, sex, pregnancy, sexual orientation, gender identity, familiar status, religion, national origin, citizenship, disability, age, military status, or any other basis prohibited by law.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required for this position. This document does not create an employment contract, implied or