Registration Coordinator - Full Time First Shift

Valley Health; Front Royal, Northern (VA, KY); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Healthy U wellness program

Job summary

Valley Health is seeking a Registration Coordinator to lead the registration staff, ensuring accurate patient intake and a superior patient experience across our urgent care locations.

This role requires strong leadership, effective communication with clinical teams, and the ability to train and supervise Registration Specialists. Travel to other Urgent Care sites is required for training and coverage when needed.

Qualifications

• High school diploma or equivalent; college or office administration courses preferred.
• Two years medical office or healthcare experience required.
• Two years supervisory experience in a hospital or other setting preferred.
• Valid driver's license and reliable transportation required.

Responsibilities

• Coordinates daily registration duties and works with staff in areas of responsibility.
• Ensures prompt reception and registration of patients upon arrival.
• Maintains confidentiality of all patient files and complies with policies.
• Ensures accurate and timely billing and insurance information entry.
• Answers telephone calls politely, routes messages, and provides clear information.
• Oversees staff schedules and conducts performance evaluations.
• Works with Information Systems to ensure proper operation of equipment.

Skills

Leadership

Communication

Customer service

Staff supervision

Education

High school diploma

Office administration courses

Tools

CPT coding

ICD-9 coding

MS Office

Job description

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

Department UCC/OH-WARREN - 507509 Worker Sub Type Regular Work Shift First Shift (United States of America) Pay Range $19.72 - $29.59

Job Description

The Registration Coordinator is a leadership position on our team which supports our registration staff in achieving high quality, patient centered care. This position requires the desire and ability to work with all types of patients from pediatrics to geriatrics. The successful Registration Coordinator also possesses the ability to lead team of Registration Specialists in providing a superior level of customer service. The Registration Coordinator often collaborates with the Clinical team, Provider team, and other departments to provide seamless, high-quality care to our patients. This position requires effective communication skills and the ability to work calmly under stressful conditions within time constraints. This Registration Coordinator must be willing to collaborate leadership team members from other locations to ensure consistency in the service provided across locations. This Registration Coordinator must be willing to travel to other Urgent Care sites in order to acquire training and provide coverage as needed. The Registration Coordinator will be required to achieve patient satisfaction scores measured by surveys and reported monthly.

Responsibilities and Duties

• Coordinates Daily Registration Duties: Normally spends 80% of time performing routine duties and working with staff in areas of responsibility.
• Assures prompt reception and registration of patients upon arrival in the department.
• Assures prompt and accurate registration of patients to meet established turnaround time standards.
• Maintains confidentiality of all patient files in the department, following established policies and procedures for release outside the department.
• Ensures that billing is completed accurately and timely.
• Ensures that incoming telephone calls are answered politely and promptly, routed correctly and accurate messages taken.
• Prepares and communicates procedures for downtime registration.
• Responds to complaints from customers and medical staff, relating to any registration processes.
• Reviews relevant sections of the department policy and procedure manual as necessary or at least on an annual basis.
• Audits charts on a daily basis to ensure accurate registration information.
• Audits cashier closeout sheets on a daily basis to assure accuracy on all monies collected.
• Audits charts on a daily basis to check for missed charges.
• Supervises Staff Assigned to Areas of Responsibility: Prepares and posts work schedules for receptionist at least once monthly prior to effective date.
• Conducts employee performance evaluations on or before due date in coordination with the Urgent Care Director.
• Communicates with, counsels, and disciplines employees as necessary, promptly completing appropriate documentation.
• Ensures appropriate training and orientation for employees is completed and recorded in departmental files.
• Interviews and assists in the selection of clerical employees.
• Conducts reception meetings.
• Maintains supplies and equipment for assigned areas and performs other duties as required: Maintains adequate levels of necessary supplies to prevent outages and ensure continuity of operations.
• Monitors condition of equipment in assigned areas on an ongoing basis, ensuring that necessary repairs and service needs are addressed promptly.
• Works closely with Information Systems to assure proper operation of equipment/computer within the department.
• Reports equipment problems which seriously impact department operations to Information Systems immediately.
• Assists in developing and adhering to department budget within areas of responsibility: Provides input to the Urgent care Center Director for statistical projections, staffing needs, usual expenses and equipment or other capital needs and/or contingencies.
• When possible, anticipates changes in workload, equipment performance, which may significantly impact budget need.
• Maintains staff levels and schedules to meet or exceed FTE and salary expense budgets by 5% or less.
• Advises Director of unusual purchase needs or significant variations in supplies usage.
• Assists in developing and adhering to department budget within areas of responsibility: Cross-trained in all areas of Urgent Care Center as deemed necessary by Urgent Care Director.
• Meets the VRE patient satisfaction goal.

Education

High school graduate or equivalent with college or business/office administration courses preferred.

Experience

Two (2) years medical office or healthcare experience required. Two (2) years supervisory experience in a hospital or other setting preferred.

Certification & Licensures

Valid driver's license and reliable transportation required.

Qualifications

Types or word-processes 40 wpm preferred. Demonstrates knowledge of filing systems and methods, computers, and other common office equipment. Demonstrates effective human relation skills Knowledge of CPT and IC-9 coding.

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more. To see the full scale of what we offer, visit valleyhealthbenefits.com.

Growth

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working on our team!