Registration Coordinator

Astera Cancer Care; Gallatin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Oncology is seeking a Registration Coordinator to support medical office operations, including patient check-in, insurance verification, and payment collection. You will interact with patients by phone and in person, ensuring accurate demographics and timely scheduling across clinics.

The role requires attention to detail, excellent customer service, and the ability to work in a fast-paced environment while maintaining patient confidentiality and regulatory compliance.

Qualifications

• High school diploma or GED required; 2 years of professional office or customer service experience preferred.
• Strong computer and MS Office skills; proficient in Windows file management and email.

Responsibilities

• Answer phones and greet patients courteously.
• Route calls to the appropriate department.
• Verify and update patient demographics and insurance information.
• Check-in patients and document in EHR/PM system.
• Collect co-pays and process end-of-day deposits; manage daily cash handling.
• Maintain patient confidentiality and adhere to clinic policies.

Skills

Communication skills

Organizational skills

Customer service orientation

Education

High school diploma or GED

Tools

MS Office

Job description

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us?

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.

ESSENTIAL FUNCTIONS:

• Answers the telephones and greets patients in a courteous, efficient manner.
• Routes calls/messages to appropriate discipline/department
• Follows policy and procedures outlined by management to ensure standardization of processes across all clinics
• Conducts patient check-in, following policy and procedures
• Properly tracks patients in EHR for next location and ensures patients are not missed
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR).
• Including all paper/electronic documents
• Verify and update patient demographics
• Scan documents into Electronic Health Record
• Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed
• Ensures eligible patients have proper distress screening
• Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets
• Ensures canceled/no show and missed appointments are followed up and properly documented
• Schedules internal patient appointments and makes walk-in appointments, i.e. Nurse triage, sample drop off, etc.
• Communicates information regarding Patient Engagement Portal and assists with registration process, to include sending invites
• Runs and works daily reports, such as cancel/no show, missing employer, etc.
• Demonstrates excellent customer service.
• Responds promptly to patient, physician, manager, clinic, and other department requests
• Communicates to other staff members using Instant Messaging System
• Scans documents into Electronic Health Record
• Other duties as assigned
• Ability to travel/float to other clinics for business needs
• Maintain and ensure confidentiality of patient information
• Adheres to all Tennessee Oncology policies and procedures

EDUCATION AND EXPERIENCE:

(Knowledge, Skills & Abilities) High school graduate or equivalent with GED 2 years of previous professional office experience and/or customer service experience preferred Strong computer skills including Windows file management and MS Office, and e-mail experience Good verbal, listening, and written communication skills Ability to work productively and effectively in a fast-paced environment Strong organizational skills and attention to detail Excellent customer service skills

PHYSICAL REQUIREMENTS:

• Able to travel to clinics when necessary
• Able to lift 25 pounds

Thank you for your interest in Tennessee Oncology. People like yourself have helped us grow into one of the largest and most influential oncology practices in the country. Our front line heroes are beloved by our patients and their families. Caring for cancer patients is a privilege.