Registration Coordinator

Tennessee Oncology; Nashville (TN); On-site; USD 34,000 - 40,000; Full time

Job summary

Tennessee Oncology is seeking a Registration Coordinator to support patient check-in/check-out, collect demographics and insurance data, and manage payments within a medical office setting. This role requires strong communication, organizational skills, and the ability to navigate EHR/PM systems.

Responsibilities include scheduling, patient engagement portal assistance, and occasional travel to other clinics while maintaining patient confidentiality and delivering excellent customer service.

Qualifications

• High school diploma or GED required.
• 2 years of previous professional office experience and/or customer service experience preferred.
• Strong computer skills including MS Office and e-mail experience.
• Excellent verbal, listening, and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer the telephones and greet patients in a courteous, efficient manner; route calls/messages to appropriate department.
• Conduct patient check-in and verify demographics and insurance information; enter into PM/EHR.
• Enter documents into the Electronic Health Record; scan documents into the system.
• Collect co-pays/payments and manage end-of-day deposits and reconciliations.
• Schedule internal appointments and walk-in visits; assist with Nurse triage.
• Assist with Patient Engagement Portal registrations and invitations; travel to other clinics as needed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Verbal communications

Education

High school diploma or GED

Tools

MS Office

Windows

Email

Job description

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us?

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.

Essential Functions

• Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department
• Follows policy and procedures outlined by management to ensure standardization of processes across all clinics
• Conducts patient check-in, following policy and procedures
• Properly tracks patients in EHR for next location and ensures patients are not missed
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents
  • Verify and update patient demographics
  • Scan documents into Electronic Health Record
  • Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed
• Ensures eligible patients have proper distress screening
• Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets
• Ensures canceled/no show and missed appointments are followed up and properly documented
• Schedules internal patient appointments and makes walk-in appointments, i.e. Nurse triage, sample drop off, etc.
• Communicates information regarding Patient Engagement Portal and assists with registration process, to include sending invites
• Runs and works daily reports, such as cancel/no show, missing employer, etc.
• Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests
• Communicates to other staff members using Instant Messaging System
• Scans documents into Electronic Health Record
• Other duties as assigned
• Ability to travel/float to other clinics for business needs
• Maintain and ensure confidentiality of patient information
• Adheres to all Tennessee Oncology policies and procedures

Education and Experience

• High school graduate or equivalent with GED
• 2 years of previous professional office experience and/or customer service experience preferred
• Strong computer skills including Windows file management and MS Office, and e-mail experience
• Good verbal, listening, and written communication skills
• Ability to work productively and effectively in a fast-paced environment
• Strong organizational skills and attention to detail
• Excellent customer service skills

Physical Requirements

• Able to travel to clinics when necessary
• Able to lift 25 pounds