Registration Clerk PRN - Roxboro MedAccess

LifePoint Health; Roxboro (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a motivated Registration Clerk to join their team at a community hospital. This role involves performing essential receptionist and clerical duties, ensuring a smooth patient admission process, and providing excellent customer service. The ideal candidate will thrive in a fast-paced environment, possess strong interpersonal skills, and be adept at using various software tools. If you are looking to make a meaningful impact in a supportive healthcare setting, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required.
• Familiarity with Microsoft Office Suite and practice management software preferred.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Verify insurance benefits and handle co-pays.
• Communicate with physicians and nursing staff regarding admissions.

Skills

Critical thinking

Decisive judgment

Interpersonal skills

Basic reading and writing

Mathematical skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Clockwise software

EMR systems

Job description

Job Description - Registration Clerk PRN - Roxboro MedAccess (7460-9942)

Job Description

Person Urgent Care

Person Memorial Hospital

Who We Are:

At Person Memorial Hospital, we value people and strive to create an environment where individuals are recognized for who they are, not just what they can do. Our community facility boasts 68 beds and offers a range of specialties, including orthopedics, cardiology, general surgery, and emergency medicine. We also have a skilled nursing facility, imaging and laboratory services, and other subspecialty care options.

Where We Are:

Roxboro is north of the busy urban areas of Raleigh, Durham, and Chapel Hill. The town is known for its serene rural landscapes, pleasant climate, and warm small-town hospitality. Surrounded by beautiful hills, lush forests, and farmlands, Roxboro offers a relaxed lifestyle with excellent educational facilities, affordable tax rates, quality healthcare, and various recreational activities.

Job Description: Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.

Reports to: Department Manager

Responsibilities of the Position:

1. Greets patients and handles check-in/check-out processes, including use of the Clockwise system.
2. Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system accurately and promptly.
3. Distributes and explains forms, documents, and educational handouts to patients or family members.
4. Meets with patients or caregivers before or after admission to exchange necessary information, explain processes, and address questions or concerns.
5. Communicates with admitting physicians, nursing staff, and other relevant personnel regarding patient admission and placement.
6. Verifies insurance benefits and obtains precertification/authorization as needed. Handles co-pays and deductibles or refers to financial counselors.
7. Prepares IMM's & MSP's timely to ensure compliance.
8. Maintains lobby and registration wait times under 10 minutes.
9. Verifies insurance and utilizes estimators for pre-registration accounts.
10. Assists in the front lobby as needed.
11. Obtains necessary authorizations to reduce denial rates.
12. Responds to inquiries and forwards messages from patients, pharmacies, and providers to clinical staff per protocol.
13. Maintains an accurate cash drawer during shifts.
14. Follows up with patients post-visit as needed.
15. Ensures cleanliness and functionality of the lobby and registration area.
16. Performs other duties as required.

Qualifications:

• High school diploma or equivalent.
• Familiarity with Microsoft Office Suite; ability to use practice management, EMR, and Clockwise software accurately. Knowledge of insurance/medical terminology is preferred.

Required Skills:

• Critical thinking, decisive judgment, and ability to work independently.
• Ability to work effectively under stress and take appropriate actions.
• Excellent interpersonal skills for patient and staff interactions, with a professional appearance and manner.
• Basic reading, writing, and mathematical skills.

EEOC Statement:

Person Memorial Hospital provides equal employment opportunities and complies with all applicable anti-discrimination laws.