Registration Clerk PRN - Roxboro MedAccess

Harris Regional Hospital - A Duke LifePoint Hospital; Roxboro (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare facility is seeking a dedicated Registration Clerk to join their team. In this role, you'll be the first point of contact for patients, ensuring a smooth check-in process and accurately handling admissions. Your responsibilities will include verifying insurance, maintaining lobby wait times, and providing essential information to patients and their families. This position offers a chance to work in a supportive environment where your contributions directly impact patient care. If you thrive in a fast-paced setting and possess strong interpersonal skills, this opportunity is perfect for you.

Qualifications

• High school diploma required; familiarity with EMR and Clockwise preferred.
• Strong interpersonal skills and ability to work under stress.

Responsibilities

• Greets patients and manages check-in/check-out processes.
• Ensures accurate entry of demographic and billing information.
• Communicates with staff regarding admissions and insurance verification.

Skills

Critical thinking

Interpersonal skills

Data entry

Microsoft Office Suite

Knowledge of insurance and medical terminology

Education

High school diploma or equivalent

Tools

EMR software

Clockwise software

Practice management software

Job description

Join to apply for the Registration Clerk PRN - Roxboro MedAccess role at Harris Regional Hospital - A Duke LifePoint Hospital

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About Person Memorial Hospital

At Person Memorial Hospital, we value people and strive to create an environment where individuals are recognized for who they are, not just what they can do. Our community facility boasts 68 beds and offers a range of specialties, including orthopedics, cardiology, general surgery, and emergency medicine. We also have a skilled nursing facility, imaging and laboratory services, and other subspecialty care options.

Location

Roxboro is north of the busy urban areas of Raleigh, Durham, and Chapel Hill. The town is known for its serene rural landscapes, pleasant climate, and warm small-town hospitality. Surrounded by beautiful hills, lush forests, and farmlands, Roxboro offers a relaxed lifestyle with excellent educational facilities, affordable tax rates, quality healthcare, and various recreational activities.

Job Description

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.

Reports to

Department Manager

Responsibilities

1. Greets patients and handles check-in/check-out process, including use of Clockwise system.
2. Ensures all necessary demographic, billing, and clinical information is obtained and entered accurately and timely.
3. Distributes and explains forms, documents, and educational handouts to patients or family members.
4. Meets with patients or caregivers before or after admission to exchange information, explain processes, and address questions.
5. Communicates with physicians, nursing staff, and other personnel regarding admissions and placement.
6. Verifies insurance benefits, obtains precertification/authorization, and handles payments or refers to financial counselors.
7. Completes IMM's & MSP's timely for compliance.
8. Maintains lobby and registration wait times below 10 minutes.
9. Verifies insurance and runs estimators for pre-registration accounts.
10. Assists with front lobby duties as needed.
11. Obtains authorizations to reduce denial rates.
12. Responds to inquiries, forwards messages, and communicates with patients and providers.
13. Maintains cash drawer accuracy during shifts.
14. Calls patients for follow-up as needed.
15. Ensures cleanliness and functionality of the office, especially the lobby and registration area.
16. Performs other duties as required.

Minimum Education

High school diploma or equivalent.

Minimum Work Experience

Familiarity with Microsoft Office Suite, practice management, EMR, and Clockwise software. Knowledge of insurance and medical terminology is preferred but not required. Must complete data entry accurately and efficiently.

Required Skills

• Critical thinking and decisive judgment with minimal supervision.
• Ability to work under stress and take appropriate actions.
• Excellent interpersonal skills for patient and staff interactions.
• Professional appearance and manner.
• Basic reading, writing, and mathematical skills.

EEOC Statement

Person Memorial Hospital is an equal opportunity employer committed to diversity and prohibits discrimination based on protected factors.