Registration Clerk - PRN

Avem Business Solutions; Stroud (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Avem Business Solutions seeks an experienced individual for a patient registration role in Stroud, OK. The position involves registering and pre-registering patients, managing inquiries, and ensuring accurate billing. Candidates must possess excellent customer service skills and knowledge of health insurance regulations.

Education requirements include a High School Diploma or GED and a minimum of one year of scheduling experience in a medical business office. This role is essential for maintaining a positive customer experience and requires good communication skills.

Qualifications

• One year of scheduling experience in a medical business office setting.
• Understanding of financial policies and procedures.
• Ability to perform each essential job duty satisfactorily.

Responsibilities

• Registers and pre-registers patients for services.
• Explains financial policies to patients.
• Handles patient inquiries and corrects account issues.
• Assists with registration and medical records as necessary.

Skills

Excellent customer service skills

Knowledge of health insurances

Communication skills

Education

High School Diploma/GED

Job description

Job Details

• Level: Experienced
• Location: Stroud Hospital - Stroud, OK 74079
• Position Type: ... (Note: details omitted due to incomplete formatting)
• Education Level: GED/High School
• Travel Percentage: None
• Job Shift: Any
• Job Category: Revenue Cycle - PFS PRN
• As Needed – PHASES and responsibilities listed below

Registers and pre‑registers patients for services as outlined in departmental procedures. Obtains demographic, financial, pre‑certification or authorization information. This position is the first point of customer contact for general inquiries such as pricing, products, scheduling, etc. Registers patients for outpatient procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.

ESSENTIAL FUNCTIONS

• Explains financial policies to patients.
• Collects deductibles, co‑insurance and non‑covered charges as outlined in departmental procedures.
• Answers all incoming calls regarding patient accounts.
• Researches account issues; corrects and/or initiates correction of errors.
• Responds to all requests from the Business Office and/or Central Business Office (CBO).
• Corrects errors, refers insurance issues to the Business Office and/or CBO, and ensures correct and timely billing.
• Initiates outgoing telephone contact to receive payment and/or increase cash collection.
• Responds to or forwards as needed all non‑cash business office correspondence.
• Assists registration and medical records as necessary.
• Prepares standard registration/admission forms for patients or performs transfer related tasks.
• Provides backup or coverage for other employees within the department as needed.
• Other duties as requested.

BEHAVIORAL STANDARDS

• Supports the mission, vision, and goals of Avem Health Partners and serves as a role model within the company.
• Exhibits positive customer service behavior in everyday work interactions.
• Demonstrates a courteous and respectful attitude to internal workforce and external customers.
• Communicates accurately and appropriately.
• Handles difficult situations discreetly and professionally.
• Holds self‑accountable for professional practice.
• Participates in performance improvement activities utilizing principles to support and improve departmental goals.
• Demonstrates knowledge of unit goals and is active in committees and projects to achieve these goals.
• Keeps current with literature regarding changing practices, interventions and best practices.
• Assumes responsibility for seeking out educational and professional opportunities for personal learning and growth, as well as meeting mandatory education requirements.
• Acts as a preceptor as requested.
• Demonstrates excellent work attendance and actively participates in meetings and training sessions as required.
• Adheres to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.

EDUCATION & QUALIFICATIONS

• High School Diploma/GED.
• One year of scheduling in a medical business office setting.
• Excellent customer service skills.
• Knowledge of health insurances and respective regulations.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered. Constant sitting and frequent standing and walking are required. This job requires visual and auditory abilities, which must be intact to perform duties.