Registration Associate Clinic - Full Time

Northeastern Health System; Tahlequah (OK); On-site; USD 32,000 - 44,000; Full time

Job summary

Northeastern Health System is seeking a Registration Associate for the Elgin clinic to provide a quality patient experience at the front desk. You will assist with calls, register visits, and schedule appointments, while explaining financial responsibilities and collecting payments as needed.

You will maintain records, handle receipts, and ensure forms are completed accurately. This role emphasizes customer service, adherence to policies, and timely coordination with providers and supervisors.

Qualifications

• High School diploma or equivalent is required.
• Experience in admitting or healthcare registration is preferred.
• Healthcare admissions, collections, customer service training, and insurance knowledge are advantageous.

Responsibilities

• Assist with incoming calls and patient registration for clinic visits.
• Explain financial responsibilities and collect payments as appropriate.
• Schedule appointments with the earliest available timeframe.
• Maintain department records and handle payments and receipts.
• Communicate patient concerns to supervisors and follow up as needed.
• Adhere to established policies, procedures, and safety standards.

Skills

Customer service

Telephone protocols

Registration procedures

Education

High School diploma or equivalent

Tools

EMR software

Job description

• Job Category Registration Associate, Clinic - Elgin
• Employee Type Full-Time

Description

Position Summary

Provides a quality customer service experience to all patients. Assists with incoming phone calls, registration of clinic visits and scheduling appointments. Discuss financial responsibility with the patient and collect payments as appropriate.

Position Accountabilities

Maintain established departmental policies and procedures to include the quality assurance programs, safety, environmental and infection control standards.

Provides a quality customer service experience to all customers. Observes the Customer Service House Rules

Reviews and obtains signatures for all required paperwork and ensure patients understand the necessary forms such as patient rights, confidentiality, protected health information and financial responsibility

Abides by clinic collection procedures and monitor patient eligibility for clinic visits. Complete patient registration accurately and efficiently. Including the following

Explains the financial requirements to the patient or responsible party.

Receives payments from patients and issues receipts.

Channels all incoming calls; take messages and relay appropriately.

Responds to emergency calls following established protocols.

Updates supervisor concerning patient concerns, registration issues or changes to the providers schedule.

Schedule patients in a timely manner with the earliest available appointment or appropriate timeframe per the provider.

Maintains department records, reports, and files as required.

Maintains and cares for department equipment and supplies.

Participates in educational programs and in-service meetings.

Performs other related duties as assigned or requested.

Requirements

Minimum Education

- High School or equivalent

Minimum Experience

- On the job experience or equivalent in admitting

procedures

Preferred Experience -

Healthcare admissions, collections, customer service

training, insurance knowledge