Registration Associate

Med Center Health; Bowling Green (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Med Center Health seeks a dedicated Medical Office Clerk to support daily operations in a busy medical office. The role includes greeting patients, answering phones, registering and scheduling, and maintaining accurate medical records.

Strong attention to detail and customer service are essential for efficient patient flow and documentation. Responsibilities also include handling payments, pre-certification steps as needed, and balancing daily receipts, with a focus on timely and courteous

Qualifications

• Strong communication and interpersonal skills for greeting patients and handling calls.
• Ability to manage front-desk duties and maintain accurate patient records.

Responsibilities

• Answer telephone and route messages per office procedures.
• Greet patients and coordinate arrival, delays, and guidance.
• Register patients, schedule appointments, and maintain medical records.
• Enter and update patient information following office policies.
• Balance day’s receipts and deposits and handle opening/closing procedures.

Skills

Communication skills

Customer service

Multitasking

Organization

Education

High School diploma or equivalent

Job description

Full Time

Day Shift

8:00am to 4:30pm

Position Summary

Provides a variety of clerical medical office duties to facilitate daily operations, including registration and discharge of patients in a timely manner, pre-certification, scheduling, and/or coordinating services.

Minimum Qualifications

Work Experience

Previous medical office experience preferred.

Education

High School graduate or equivalent preferred.

Certifications/Licensure

None required.

Job Specific Performance Standards

The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.

• Answers telephone and routes messages to appropriate personnel according to established office procedure.
• Greets patients, families, and visitors upon arrival. Keeps patients informed about delays.
• Performs clerical duties such as patient reception, registration, maintenance of medical records, and scheduling appointments as needed.
• Enters and/or updates patient information according to established office policy and procedure in a timely and efficient manner.
• Follows collection policy regarding payment of bad debt, co-pays, and self-pay balances.
• Discharges patients in a timely and efficient manner.
• Creates and maintains accurate patient medical records, files incoming reports, and maintains medical filing system according to established office procedure.
• Stays current on Medicare, Medicaid, Commercial Insurance, HMO, and PPO coding, diagnosis and waiver requirements.
• Maintains appointment schedule and pulls patient charts prior to appointment.
• Responsible for opening and closing procedures and balancing day’s receipts/deposits.