Registration and Scheduling Coordinator

Mount Carmel Health System; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan with match

Paid time off

Tuition reimbursement

Relocation assistance

DailyPay access

DEI colleague groups

Job summary

Mount Carmel Health System is seeking a Registration and Scheduling Coordinator to manage patient registration, scheduling and related business office functions for outpatient rehab services. You will verify eligibility in real time, inform patients of financial responsibilities, and collect payments when needed.

The role requires handling physician orders and ensuring accurate documentation, while coordinating appointment logistics to optimize patient flow and therapist utilization.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in physician offices, clinics or hospital business office with customer service and data collection preferred.
• Ability to perform real-time eligibility verification and patient education during scheduling.

Responsibilities

• Performs activities related to patient scheduling, registration, real-time eligibility verification, medical order processing and dissemination of patient information.
• Determines scheduling requirements to ensure customer satisfaction, proper resource use and therapist productivity.
• Provides education to patient, family and physician office during scheduling on preparations and testing if needed.
• Obtains signed physician orders and ensures complete clinical documentation and order accuracy.
• Maintains accuracy ratings meeting department standards.

Skills

Customer service

Data collection

Scheduling coordination

Communication

Education

High school diploma or GED

Associate degree preferred

Job description

Position Purpose

In accordance with the Mission and Guiding Behaviors; the Registration and Scheduling Coordinator coordinates patient registration, scheduling and business office functions. Ensures the collection of accurate and complete demographic, clinical and insurance information in the process of scheduling patients for outpatient rehab services. In addition, performs registration activities including real-time eligibility verification. Informs patients of

Employment Type

Full time

Shift

Day Shift

Description

In accordance with the Mission and Guiding Behaviors; the Registration and Scheduling Coordinator coordinates patient registration, scheduling and business office functions. Ensures the collection of accurate and complete demographic, clinical and insurance information in the process of scheduling patients for outpatient rehab services. In addition, performs registration activities including real-time eligibility verification. Informs patients of co-pays, deductibles and co-insurance amounts and collects payments from patient. Provides instruction to the patient on visit preparation, prints and mails patient itineraries and required forms for completion if lead time allows. Obtains and processes signed physician orders to ensure complete and accurate clinical documentation for care delivery.

What You Will Do

• Performs activities that relate to patient scheduling, registration, real-time eligibility verification, medical order processing and dissemination of patient information.
• Determines proper scheduling requirements and/or limitations to requested service and scheduling resources (equipment, staff, room, etc) in a timely manner to ensure customer satisfaction, maintain patient flow and approriate utilization of the service area. Coordinates add-on and same-day appointments with the department as required. Ensures accurate treatment sequencing with minimal delays while maximizing therapist productivity.
• Provides patient, family and physician office education during scheduling process to inform them of preparations needed for treatment and any additional diagnostic testing (MBS for some Speech Therapy services) and proper scheduling instructions. Communicates with therapists to ensure an accurate schedule and that all patient charts are properly distributed.
• Obtains signed physician orders for all services from physicians/offices or advises patient they must present a physician's order on the date of service.
• Maintains an accuracy rating which meets standards set by MCHS registration department.

Minimum Qualifications

• High school graduate or GED is required. Associate degree or equivalent demonstrated work experience in lieu of degree preferred.
• Experience: Two or more years' experience in physician's office, clinic, hospital business office, financial service setting or related area with customer service and collection of data and funds preferred.

Position Highlights And Benefits

• Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.