Registration and Records Professional II

University of Arizona; Tucson (AZ); Hybrid; USD 47,000 - 59,000; Full time

Job summary

The University of Arizona is seeking an Academic Records Coordinator in the Office of the Registrar’s Room & Course Scheduling team. You will help create and maintain the Schedule of Classes, ensure data integrity, and support scheduling across multiple systems, including Ad Astra and PeopleSoft/UAccess Student.

You will supervise student employees, monitor compliance, and deliver high‑quality customer service to departments, faculty, staff, and students.

Qualifications

• Bachelor's degree or equivalent and a minimum of 3 years of relevant experience required.
• Knowledge of higher education class scheduling and classroom management practices preferred.
• Experience with PeopleSoft Campus Solutions and Ad Astra is desirable.

Responsibilities

• Coordinate review and resolution of Schedule of Classes compliance reports with academic leadership and deans' offices.
• Lead recruitment, hiring, training, and supervision of student employees.
• Perform bi-weekly quality assurance audits of SOC updates by student staff.
• Oversee front desk and service operations during business hours.
• Develop and maintain reports reconciling scheduling data between UAccess Student and Ad Astra.
• Provide guidance on class and event scheduling, classroom assignments, and system functionality.

Skills

Scheduling

Customer service

Communication

Team collaboration

Organization

Adaptability

Excel proficiency

Education

Bachelor's degree or equivalent

3 years relevant experience

Tools

PeopleSoft Campus Solutions

Ad Astra

Excel

UAccess Student

Job description

Coordinator, Academic Records/Room and Course Scheduling

Posting Number req27441

Department Office of the Registrar

Department Website Link https://registrar.arizona.edu/

Location Tucson Campus

Address Tucson, AZ USA

Position Highlights As a member of the Office of the Registrar's Room & Course Scheduling (RCS) team, the Academic Records Coordinator plays a key role in the creation, maintenance, and integrity of the University's Schedule of Classes (SOC). This position coordinates scheduling-related processes, including compliance monitoring, priority classroom scheduling, student employee supervision, and customer service support for academic departments, faculty, staff, and students.

The Academic Records Coordinator serves as a subject matter expert in class and event scheduling, supporting the planning, coordination, and oversight of scheduling activities across multiple systems. Room & Course Scheduling is responsible for developing the Schedule of Classes and managing the assignment of centrally controlled classroom space for credit-bearing courses and university events. The department provides comprehensive scheduling services to faculty, staff, students, and external partners across the University of Arizona.

The Office of the Registrar is responsible for the accuracy and integrity of the academic record. Serving all students, faculty, academic units, and student support functions; the Office is charged with the implementation of academic and student policies and their alignment to state and federal regulations and accreditation standards. The Office strives to be a leader and thought partner in creating efficient processes that are designed in a way that supports student success and service excellence.

This position will allow for flexible/hybrid work arrangements. Some duties can be performed remotely, but others will require an in-person presence on the Tucson, Arizona campus.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities

• Coordinate the review and resolution of Schedule of Classes compliance reports, including interpreting policies, analyzing data, and collaborating with department schedulers, academic leadership, and deans' offices.
• Lead the recruitment, hiring, training, scheduling, development, evaluation, and corrective action processes for student employees.
• Conduct bi-weekly quality assurance audits of Schedule of Classes updates completed by student staff.
• Oversee front desk and phone operations for the Office of the Registrar's Modern Languages Building service location during business hours.
• Ensure consistent delivery of high-quality customer service and timely issue resolution.
• Partner with the Associate Registrar and Manager to plan, coordinate, and support Schedule of Classes and event scheduling activities utilizing systems such as Ad Astra and PeopleSoft/UAccess Student.
• Provide guidance and support to academic and administrative departments regarding class scheduling, event scheduling, and classroom assignments.
• Serve as a resource for scheduling policies, procedures, and system functionality.
• Create, maintain, and distribute reports that reconcile scheduling data between UAccess Student and Ad Astra.
• Maintain term scheduling files and perform associated data validation and cleanup activities.
• Develop, update, and maintain technical and procedural documentation for internal and external stakeholders.
• Assist in identifying, troubleshooting, and resolving Schedule of Classes issues.
• Perform other duties and special projects as assigned.

Knowledge, Skills and Abilities

• Knowledge of higher education coursescheduling practices and classroom management processes.
• Demonstrated commitment to providing exceptional customer service.
• Strong written and verbal communication skills, including excellent grammar and business writing proficiency.
• Ability to build effective working relationships and collaborate across teams.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to adapt to changing priorities, processes, and technology.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong analytical and problem-solving skills with attention to detail.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant experience required.

Preferred Qualifications

• Experience working with PeopleSoft Campus Solutions and/or Ad Astra.
• Experience interpreting and applying academic policies, procedures, and compliance requirements.
• Experience supervising, training, or mentoring student employees or support staff.

FLSA Exempt

Full Time/Part Time Full Time

Number of Hours Worked per Week 40

Job FTE 1.0

Work Calendar Fiscal

Job Category Student Services

Benefits Eligible Yes - Full Benefits

Rate of Pay $47,356 - $59,195

Compensation Type salary at 1.0 full-time equivalency (FTE)

Grade 6

Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level PC2

Job Family Registration & Records

Job Function Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies 1

Target Hire Date 11/23/2026

Expected End Date

Contact Information for Candidates Kristine Peabody | [e-mail]

Open Date 10/22/2026

Open Until Filled Yes

Documents Needed to Apply Resume

Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].