Registration Analyst

HID; Salt Lake City (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Competitive benefits

Annual leave offering

Career development opportunities

Inclusive culture

Job summary

HID Global in Salt Lake City is seeking a Registration Analyst to ensure secure receipt, thorough verification, and accurate processing of certificate applications, delivering exceptional service throughout the process. You will review incoming applications, perform identification checks, process mail and documents, verify notary validity, and maintain accurate records while meeting productivity targets.

This role emphasizes security, confidentiality, and customer satisfaction in a fast-paced

Qualifications

• Customer service and communication experience is required.
• Ability to securely handle sensitive customer data.
• Proficiency with MS Office and Windows operating systems.

Responsibilities

• Reviewing incoming certificate applications for completeness in the web-based system.
• Performing Identification & Authentication checks at required levels.
• Processing mail and matching documents to pending applications, including special forms.
• Reviewing notarized documentation for completeness and verifying notary validity.
• Recording and maintaining applications, exceptions, revocations, disputes, and files.
• Meeting productivity targets set by management.
• Contacting customers to resolve discrepancies or missing information.
• Participating in annual goal-setting and ongoing development activities.
• Supporting process improvements and providing leadership feedback.
• Performing other duties as assigned.

Skills

Customer service

Communication skills

Typing 50 wpm

MS Office

Data handling

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint)

Windows operating systems

Job description

An Amazing Career Opportunity for a Registration Analyst!!

Location: Salt Lake City, Utah

Job ID: 51189

The Registration Analyst is responsible for ensuring that applications for identification certificates are received securely, thoroughly verified, and accurately processed. This role ensures that customer orders are fulfilled correctly and that each customer receives exceptional service throughout the application process.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Identity and Access Management Solutions (IAMS)

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

As our Registration Analyst, you’ll support HID’s success by:

• Reviewing incoming certificate applications in the web - based system for completeness.


• Performing Identification & Authentication (I&A) checks at required levels.


• Processing incoming mail and matching supporting documents to pending applications, including specialized request forms, notarized forms, disputes, and other documentation.


• Reviewing notarized documentation for completeness and verifying notary validity through appropriate agencies.


• Recording and maintaining certificate applications, agreements, exceptions, revocations, disputes, and customer files.


• Meeting productivity targets established by management.


• Contacting customers to resolve application discrepancies or missing information.


• Participating in annual goal - setting, performance evaluations, and other ongoing development activities.


• Supporting continuous improvement of processes and providing feedback to leadership as needed.


• Performing other duties as assigned.

Your Experience and Background include:

• Excellent verbal and written communication skills with a strong customer service background.


• Ability to securely handle sensitive and confidential customer data.


• Ability to work flexible hours based on business needs.


• High school diploma or GED.


• Minimum 1–3 years of customer service and/or administrative office experience.


• Proficiency in English (written and verbal).


• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Windows operating systems.


• Ability to type a minimum of 50 words per minute.


• Additional experience in verification, authentication, or identity - related processes is preferred.


• Experience handling sensitive documents or regulated customer data is preferred.


• Familiarity with certificate authorities, digital identity concepts, or compliance requirements is preferred.


• Experience working in high - volume processing or productivity - driven environments is preferred.

What we can offer you:

• Competitive salary and rewards package


• Competitive benefits and annual leave offering, allowing for work-life balance


• A vibrant, welcoming & inclusive culture


• Extensive career development opportunities and resources to maximize your potential


• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact [e-mail].

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.


• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.


• International relocation or remote work arrangements outside of the hiring country will not be considered.

At times, HID may use AI-assisted technology to help our Talent Acquisition team review applications by identifying job-related qualifications, skills, and experience in résumés and comparing them with the requirements of the role. The technology supports recruiter review but does not make hiring decisions. A member of our Talent Acquisition team reviews each application before any selection decision is made. Information processed by the tool is deleted once the recruiter's review is complete.

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.