Registration Account Executive

MCI USA; Washington; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

PTO: 13 paid holidays

401K with medical, dental, vision

Life insurance and disability

Fertility, adoption and surrogacy

Job summary

MCI USA is seeking a Registration Account Executive to lead the registration process for conferences, serving as the primary client contact and coordinating with internal support teams from advance planning through post-event.

You will establish timelines, ensure accurate registration delivery, QC client deliverables and websites, and train call center staff for event functionality and delivery.

Qualifications

• 2+ years of Cvent registration experience.
• Degree preferred but not required.
• Excellent communication and organizational skills.

Responsibilities

• Establish business processes for events and communicate with internal support departments.
• Ensure accurate setup for registration delivery and QC of client deliverables and websites.
• Prepare and train call center management and agents on event functionality and delivery.
• Create weekly progress checkpoints and a post-show report including SWOT and actionable recommendations.
• Develop a full project plan covering onboarding, website builds, data integrations, marketing, and onsite planning.
• Coordinate event priorities and lead onboarding, weekly client, pre-onsite, and post-event meetings.

Skills

Communication skills

Project coordination

Time management

Client relationship management

Education

Bachelor's degree preferred

Tools

Cvent registration

Job description

The position serves as a member of the Registration Operations Team within the Convention Division. The Registration Account Executive is responsible for the direction and implementation of conference registration and is the main contact between the client and MCI internal support departments. The MCI Registration Account Executive establishes, implements, and monitors timelines as well as communicates client requirements while providing operations support to the Sales Team and support departments. The Registration Account Executive is positioned to provide leadership and drive priorities for the registration process from advance to post event.

COMPENSATION

$60,000-65,000 annually, based on relevant experience and skills.

MAIN RESPONSIBILITIES

• Works with the client to establish business processes for events and communicates those to the internal support departments
• Responsible for ensuring accurate setup for registration delivery
• Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data
• Prepares and trains the call center management and agents on event functionality and i Works with the client to establish business processes for events and communicates those to the internal support departments
• Responsible for ensuring accurate setup for registration delivery
• Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data
• Prepares and trains the call center management and agents on event functionality and intended delivery prior to the event launch
• Prepares weekly checkpoints containing progress numbers and suggested action for clients
• Prepares Post Show Report after the completion of the event containing a full overview of the event with a completed SWOT analysis with recommendations
• Create and monitor registration pace reporting with year-over-year information to identify trends and react accordingly to those trends
• Prepare a full project plan containing information for all aspects of the event and delivery. This project plan would contain information on client onboarding and discovery, website builds and launch, data and application integrations, marketing plans, onsite planning, requirements, etc.
• Establish event goals based on client needs and monitors in order for them to be met/exceeded
• Coordinates event priorities for the internal support teams
• Coordinates and leads the event onboarding meeting, weekly client meetings, pre-onsite meetings and post event meeting.
• Exercise independent decision authority for problem resolution
• Relationship Management to include: Client, IT, Call Center, Marketing, Accounting, Team Members, Executive Team, and Sales
• All other duties as assigned

JOB REQUIREMENTS

• Degree preferred but not required.
• 2+ years of Cvent registration experience
• Available for moderate travel (25%-30%)
• Lifting, carrying up to 50lbs
• Standing for extended hours of time without breaks

PROFESSIONAL AND LEADERSHIP COMPETENCIES

• Professional written and verbal communication skills
• Knowledge of registration/convention industry preferred
• Multi-task oriented
• Exceptional organizational and time-management skills
• High attention to detail

Benefits Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO: 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K: Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)

At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer.