Registrar- Weekends

Lutheran Hospital; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lutheran Hospital is actively seeking a Registrar in Fort Wayne, IN to capture and verify demographics and insurance information, schedule procedures, and secure authorizations, ensuring a smooth registration process and outstanding patient service.

You will pre-register patients, verify insurance, obtain authorizations, collect estimates of financial responsibility, and maintain accurate records with our EHR systems.

Qualifications

• Postsecondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of healthcare front desk/admissions or patient registration experience may be required.
• Knowledge of insurance verification and medical terminology.
• Ability to manage confidential information with discretion.

Responsibilities

• Interacts with patients and families to address questions and provide timely assistance.
• Regulates schedules based on procedure requirements and staffing needs.
• Schedules procedures and pre-registers patients with accurate demographic data.
• Verifies insurance eligibility and obtains necessary authorizations.
• Collects and records patient financial responsibility estimates.
• Maintains registration documentation and ensures complete patient records.
• Collects co-pays or deductibles and informs patients of financial obligations.
• Communicates insurance requirements and answers related questions.
• Maintains regular attendance and complies with policies.

Skills

Insurance verification

Attention to detail

Interpersonal communication

EHR familiarity

Education

Postsecondary education or training in medical office administration or healthcare administration preferred

Tools

Electronic health record (EHR) software

Registration software

Job description

Friday 10a-630p, Saturday 10a-630p, Sunday 12p-830p

Job Summary
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.
Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.

Job Info

• Job Identification 165770
• Job Category Administrative Support
• Posting Date 09/25/2026, 06:06 PM
• Job Schedule Full time
• Job Shift Evening
• Locations 7910 W Jefferson Blvd, Fort Wayne, IN, 46804, US