Registrar

Lutheran Hospital; Fort Wayne (IN); On-site; USD 33,000 - 42,000; Full time

Job summary

Lutheran Hospital in Fort Wayne, IN is seeking a Registrar to support patient care by accurately capturing demographic and insurance information through in person and telephone interactions. The role ensures a smooth registration process, schedules procedures, secures necessary authorizations, and maintains complete patient records with excellent customer service.

Essential duties include assisting patients and families, coordinating schedules, performing insurance verifications, collecting

Qualifications

• 0-2 years of experience in healthcare registration or front desk/admissions.
• 0-2 years of customer service experience.

Responsibilities

• Register patients and verify demographic and insurance information.
• Schedule procedures and pre-register patients.
• Verify insurance eligibility and obtain authorizations as needed.
• Maintain accurate and complete patient records and documentation.

Skills

Interpersonal skills

Customer service

Data entry

Attention to detail

Job description

M-F 7a-3:30p

Job Summary
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes documentation to ensure completion of patient medical records.
• Prepares charts for upcoming procedures, including nursing documentation and registration forms.
• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
• Responds to requests for medical records in a timely and efficient manner.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role required

Knowledge, Skills and Abilities

• Strong interpersonal and customer service skills.
• Ability to handle sensitive information with confidentiality.
• Proficiency in using registration systems and insurance verification tools.
• Attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.