Registrar Scheduler-NHC NAIP Visc Call

University Medical Center of El Paso (UMC); El Paso (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

The University Medical Center of El Paso (UMC) is seeking a Registrar Scheduler to support patient flow in a busy clinic. The role schedules consultations, procedures and tests, collects demographics and insurance information, and enters charges to help track visits and enable accurate billing.

The ideal candidate will have at least one year of scheduling or patient access experience, be bilingual English/Spanish, and demonstrate strong communication, multitasking, and problem-solving abilities

Qualifications

• One year of scheduling or patient access experience in a hospital or clinic.
• Bilingual English/Spanish required.
• Strong written and verbal communication skills.
• Basic computer proficiency and data entry.
• Knowledge of insurance verification and billing processes.
• Familiarity with ICD coding preferred.

Responsibilities

• Schedule patients for consultations, procedures, and tests.
• Register patients and collect demographics and insurance information.
• Enter charges and support billing processes.
• Verify insurance eligibility and pre-certification/authorization as required.
• Maintain professional customer service in a fast-paced environment.

Skills

Scheduling

Customer service

Verbal/written communication

Medical terminology

ICD coding familiarity

Phone etiquette

Bilingual English/Spanish

Education

High school diploma

Associate degree preferred

Job description

Job Description

The Registrar Scheduler facilitates the patient flow at a clinic providing services necessary to schedule, register, and greet patients. Schedules patients for consultation, procedures and/or tests as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill for services provided. Verifies insurances via electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols. Able to manage multiple task with an excellent orientation to professional customer service.

Summary

The Registrar Scheduler facilitates the patient flow at a clinic providing services necessary to schedule, register, and greet patients. Schedules patients for consultation, procedures and/or tests as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill for services provided. Verifies insurances via electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols. Able to manage multiple task with an excellent orientation to professional customer service.

Required Skills

• Ability to deal tactfully with Associates, patients, visitors and the general public.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Maintaining up-to-date knowledge of insurance plan requirements, which can change frequently.
• Knowledge of medical terminology and familiarity with ICD coding preferred.
• Bilingual English/Spanish required.
• Demonstrates ability to organize and prioritize multiple task and works well under pressure.
• Ability to work in a fast pace environment with frequent interruptions.

Required Experience

One year of experience in scheduling or patient access in a hospital or clinic setting required.

License/Registrations/Certifications

Certified Healthcare Access Associate (CHAA) preferred.

Education And Training

High school diploma or equivalent required. Associate’s degree preferred. Training or educational background with medical terminology and familiarity with ICD coding preferred.