Registrar - Midtown Outpatient Ctr. (Per Diem, Evenings)

Nicklaus Children's Health System; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

A prominent children's healthcare provider in Miami is looking for a clerical/administrative professional to greet patients and families, collect necessary information for services, and ensure smooth registration processes. Ideal candidates should have strong customer service skills, preferably with 1 year of experience, and be fluent in Spanish. This position requires effective communication and the ability to manage stressful situations while maintaining confidentiality. Join a supportive team committed to providing excellent care.

Qualifications

• 1 year of customer service experience.
• Fluent in Spanish strongly preferred.
• Able to adapt and react calmly under pressure.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Greet patients and families respectfully, both in person and on the phone.
• Collect and verify demographic and medical information.
• Document all activities accurately in the system.
• Communicate effectively with departments regarding patient needs.
• Schedule hospital services as required.

Skills

Customer service experience (1 year)

Effective communication in English

Fluent in Spanish

Basic proficiency in Microsoft Office

Data entry and interpretation

Ability to serve customers with courtesy

Ability to maintain confidentiality

Ability to follow complex instructions

Ability to handle stress calmly

Education

High school education or equivalent

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.

Job Specific Duties

• Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
• Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
• Interviews patients/families to obtain demographic, third party payer, financial/medical information, and identification to schedule, or pre-register/register and/or check‑in patients.
• Collects payments and provides receipts.
• Verifies third party payer information via the web or telephone.
• Obtains and documents appropriate authorization for hospital services via web or fax, and follows up until authorization is obtained.
• Documents all activities in the Collection Notes file of the computer system as appropriate.
• Obtains all necessary consents for patient.
• Obtains all advanced directives for patients and assist in completing/ providing Living Will document when appropriate.
• Secures patient ID bracelet, ensures accuracy, and obtains validation from patient and/or legal guardian.
• Directs families to the appropriate location in the facility by phone, text, email, and/or in person.
• Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non‑emergent visits.
• Notifies patient/family of deductibles, co‑payments, deposits required for registration, and advises/requests payments for out‑of‑pocket expenses.
• Notifies management of any insurance/financial discrepancies for approval.
• Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
• Obtains and validates prescriptions and clinical documents when appropriate.
• Places and monitors patients arriving for outpatient services by using patient tracking system.
• Corrects any registration errors made utilizing the QA system.
• Scans all documents to the appropriate folder in the PEDS system.
• Schedules hospital services as appropriate.
• Triages incoming facility inquiries and routes appropriately.
• Secures adult exemptions for outpatient procedures when necessary.
• Identifies duplicate financial and medical record numbers and handles as appropriate.
• Performs down time manual registration as needed.

Minimum Job Requirements

• 1 year of customer service experience

Knowledge, Skills, And Abilities

• High school education or equivalent preferred.
• 1 year of healthcare environment preferred.
• Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions in a pleasant manner.
• Able to serve customers with courtesy and respect.
• Able to learn and use system‑wide hospital application(s).
• Able to maintain confidentiality of sensitive information.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
• Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
• Able to take and respond to on‑call shift or shifts as assigned on weekdays, weekends, and holidays.

Job: Clerical/Administrative | Department: MIDTOWN OP CTR-PATIENT ACC-2100-581905 | Job Status: Pool