Registrar - Grandview Urology Surgery Center

Grandview Medical Center - Birmingham, AL; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare facility in Birmingham is seeking a Registrar to support patient care by capturing and verifying demographic and insurance information. This full-time position involves scheduling procedures, obtaining authorizations, and ensuring organized patient records while delivering exceptional customer service. Ideal candidates have up to 2 years of experience in healthcare or customer service. Strong interpersonal skills and attention to detail are vital for success in this role.

Qualifications

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role required.

Responsibilities

• Interact with patients and their families to address questions and provide courteous assistance.
• Verify insurance eligibility and capture health insurance details.
• Schedule patient procedures and pre-register scheduled patients.

Skills

Customer service skills

Interpersonal skills

Attention to detail

Time-management skills

Job description

Registrar - Grandview Urology Surgery Center

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Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes documentation to ensure completion of patient medical records.
• Prepares charts for upcoming procedures, including nursing documentation and registration forms.
• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
• Responds to requests for medical records in a timely and efficient manner.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role required

Knowledge, Skills and Abilities

• Strong interpersonal and customer service skills.
• Ability to handle sensitive information with confidentiality.
• Proficiency in using registration systems and insurance verification tools.
• Attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care

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