Registrar - FT Evenings

Carlsbad Medical Center; Carlsbad (NM); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous PTO

Extended Illness Bank

401(k) Matching

Career Advancement

Rewards & Recognition Programs

Exclusive Discounts

Job summary

Carlsbad Medical Center is seeking a full-time Registrar to support the Admitting department at 2430 W Pierce St, Carlsbad, NM. The evening shift will be determined by department needs and may rotate weekends and holidays.

The Registrar will accurately capture demographic and insurance information, schedule procedures, obtain authorizations, and maintain complete patient records while delivering exceptional customer service.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in healthcare including patient registration, medical office scheduling, or front desk/admissions.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Register patients by collecting accurate demographic and insurance information.
• Schedule procedures and pre-register patients with correct details.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co-pays and inform patients of financial obligations.
• Maintain accurate patient records and documentation.
• Provide courteous, professional customer service.

Skills

Customer service

Attention to detail

Interpersonal skills

Education

Post secondary education in medical office administration or healthcare administration

Tools

EHR systems

Registration software

Job description

Seeking a full-time Registrar to support our Admitting department at Carlsbad Medical Center, located at 2430 W Pierce St, Carlsbad, NM.

Evening Shift: Schedule to be determined and is based on needs of the department. Rotate weekends and holidays.

We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

What We Offer

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Generous Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Matching 401(k)
• Opportunities for Career Advancement
• Rewards & Recognition Programs
• Exclusive Discounts and Perks

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills And Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.