Registrar ER

Southern Ohio Medical Center; Portsmouth (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Bonus eligibility

401(k)/Retirement plan

Health insurance

Paid time off

Tuition assistance

Job summary

Southern Ohio Medical Center in Portsmouth, OH is seeking a Registration Clerk to greet patients and manage a smooth, accurate sign-in process. You will collect out-of-pocket payments, verify demographics and insurance details, and coordinate with hospital departments to ensure a patient-centered experience.

The ideal candidate has a High School diploma, some registration experience, and familiarity with medical terminology and CPT/ICD-10 coding.

Qualifications

• High School Diploma or successful completion of an equivalent High School Exam Required
• One to three months of related work experience is preferred
• Previous registration knowledge preferred
• Medical terminology and insurance knowledge preferred
• Knowledge of CPT/ICD10 preferred

Responsibilities

• Greets the patient and addresses the needs of both patients and visitors.
• Answers the telephone within three rings, immediately checks voicemail.
• Collects/verifies accurate financial and clinical data every registration.
• Communicates and comprehends hospital registrations, scheduling, admitting, and/or testing procedures and processes.
• Collects customers' Out of Pocket, co-pays, and deductible expenses and payments as appropriate.
• Maintains various departmental records as directed by the Supervisor.
• Assists in the training and education of employees.
• Verifies patients pre-registration for accuracy and updates the registrations as needed.
• Scan applicable registration documents into the Imaging System.
• Scans a copy of the insurance cards on every registration.
• Identifies specific needs and directs them to the appropriate agency for assistance.
• Collects patient email address and assists with Patient Portal Facility enrollment.
• Completes Medicare Secondary Payer Questionnaire for every Medicare Patient.
• Demonstrates a thorough understanding of all insurances with an above average knowledge of Medicare, MSP, and billing guidelines.
• Ensures that all general office duties are completed, such as, but not limited to, mailing, filing/scanning, paperwork process, maintaining ordering supplies.
• Completes the Self Pay Process.
• Performs other duties as assigned.

Skills

Registration experience

Customer service

Medical terminology

Insurance knowledge

CPT/ICD-10 knowledge

Education

High School Diploma

Tools

Imaging System

Job description

Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.

GENERAL SUMMARY

Works under the supervision of the Supervisor of Emergency Department or Patient Supervisor. The Registrar's primary job function is to be responsible for greeting patients in a professional way and performing an orderly, efficient registration process, collecting out of pocket copays. Responsible for the safeguarding of the public relations of the hospital and confidentiality of its records by consistent professional conduct. Collects Required Medicare and Joint Commission Requirements. Reviews Medical Necessity, provides patient education related to the Registration Processes and Insurance Guidelines. Works with each Ancillary Departments of the hospital to ensure seamless excellent customer service is delivered. Answers questions and offers other information as requested to provide a patient focused sercice and positive impression of the organization. Performs other duties as assigned.

QUALIFICATIONS

Education:

• High School Diploma or successful completion of an equivalent High School Exam Required

Licensure:

Experience:

• One to three months of related work experience is preferred
• Previous registration knowledge preferred
• Medical terminology and insurance knowledge preferred
• Knowledge of CPT/ICD10 preferred

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Greets the patient and addresses the needs of both patients and visitors.
2. Answers the telephone within three rings, immediately checks voicemail.
3. Collects/verifies accurate financial and clinical data every registration.
4. Communicates and comprehends hospital registrations, scheduling, admitting, and/or testing procedures and processes.
5. Collects customers' Out of Pocket, co-pays, and deductible expenses and payments as appropriate.
6. Maintains various departmental records as directed by the Supervisor.
7. Assists in the training and education of employees.
8. Verifies patients pre-registration for accuracy and updates the registrations as needed.
9. Scan applicable registration documents into the Imaging System.
10. Scans a copy of the insurance cards on every registration.
11. Identifies specific needs and directs them to the appropriate agency for assistance.
12. Collects patient email address and assists with Patient Portal Facility enrollment.
13. Completes Medicare Secondary Payer Questionnaire for every Medicare Patient.
14. Demonstrates a thorough understanding of all insurances with an above average knowledge of Medicare, MSP, and billing guidelines.
15. Ensures that all general office duties are completed, such as, but not limited to, mailing, filing/scanning, paperwork process, maintaining ordering supplies.
16. Completes the Self Pay Process.
17. Performs other duties as assigned.

Why SOMC? You Care for Our Patients, We Care for You

At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission.

• Competitive pay with quarterly market analysis
• Performance-based annual increase and bonus eligibility
• Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)
• Comprehensive medical, dental, and vision coverage*
• Medical and dependent care flexible spending accounts*
• Earned Wage Access - get paid before payday
• Paid Time Off bank with 3 annual sick days
• Life insurance and disability coverage*
• Tuition and certification assistance
• Club LC - discounted/free gym membership
• Employee discount and payroll deduct programs
• And many other benefit offerings!

*Available only to Full-Time and/or Part-Time Employees

Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

Thank you for your interest in Southern Ohio Medical Center.Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status

Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.