Registrar Department Assistant

St. John's University; New York (NY); On-site; USD 44,000; Full time

Job summary

St. John’s University is seeking a Registrar Department Assistant to manage sensitive student information and support academic operations on the Queens Campus. This role involves attendance verification, correspondence with various agencies, academic transcript processing, and providing support for final exam scheduling, requiring strong interpersonal skills and attention to detail.

Benefits

Medical and dental insurance

Tuition remission

403(b) employer contribution

Paid time off

Qualifications

• 2 years experience in an office setting preferred.
• Ability to work well with others and strong interpersonal skills.
• Experience with Microsoft Office Suite essential.

Responsibilities

• Manage attendance verification and compliance with federal regulations.
• Correspond with government officials and manage academic records.
• Support academic departments with course scheduling.

Skills

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Ellucian - Banner

Job description

Registrar Department Assistant

Staff/Clerical

Queens, NY • ID: 219702-951 • Full-Time/Regular

St. John’s, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

Registrar Departmental Assistant – Queens Campus

Job Description:

This position reports to the University Registrar and deals with sensitive student information; it requires not only attention to detail and academic policies but also integrity and respec t for the confidentiality of the office, the University, and outside agencies . Th is position also requires using contemporary technology effectively, strong interpersonal skills, and working well with others. As is the case with all other positions in the office, the Departmental Assistant will have to work outside of normally scheduled hours as needed.

Other essential details include:

• Be responsible for managing the attendance verification process each semester to comply with Federal Regulations.

• Correspond with government officials, city agencies, and foreign consulates regarding student enrollment and academic history.

• Handle the daily employment and student verification processing via the National Student Clearinghouse.

• Manage the processing and release of academic transcripts—both electronic (Parchment) and mailed—along with archival academic records.

• Support academic departments with course scheduling using the CourseDog platform in coordination with department Chairs and Deans.

• Provide support for Final Exam scheduling each semester.

• Process authentication of diplomas and transcripts as requested .

• Maintain and update office procedures.

• Serve as backup for the transcript email response team

• Conduct daily reviews of statistical data to support university operations and reporting needs.

• Support and backup our front-facing customer support area.

• Assist wit h ad hoc registration for cohorts a nd special programs.

• Work directly with the Assistant, Associate, and/or University R egistrar on high-level projec ts.

Requirements:

• Minimum of a HS Diploma or equivalent

• At least 2 years in an office setting, prior university experience beneficial

• Excellent interpersonal skills and ability to work well with others

• Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel & OneDrive)

• Experience with Ellucian -Banner preferred but not required

In compliance with NYC’s Pay Transparency Act, the hourly salary for this position is $43,500 . St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

This position may be relocated to any of St. John’s University’s physical locations at any time.

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education.

St. John’s University is an Equal Opportunity Employer . All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.