Registrar Credentialing Specialist

Life-University; Marietta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Life University in Marietta, GA seeks a Registrar Credentialing Specialist to manage enrollment verification, transcript processing, credentialing activities, graduation operations, and student records with FERPA compliance. The role partners across departments to ensure accurate records and exceptional service.

Requirements include an associate degree and at least two years of administrative or registrar experience, with a bachelor's degree preferred.

Qualifications

• Associate's degree or higher in a relevant field; two years of admin/records management experience.
• Experience handling confidential information and regulatory compliance.
• Bachelor's degree preferred for advanced qualifications.
• Combination of education and experience may be considered in lieu of requirements.

Responsibilities

• Process enrollment and degree verification requests for students, alumni and authorized entities.
• Administer NSC enrollment/degree verification reporting and inquiries.
• Coordinate transcript services and related documentation (Parchment, etc.).
• Manage graduation processing queues, degree audits, and diploma orders.
• Maintain FERPA-compliant records and assist with graduation communications.
• Provide walk-in, phone and email support to students, alumni, and staff.

Skills

Customer service

FERPA compliance

Education

Associate degree

Bachelor's degree preferred

Tools

NSC enrollment/verification platform

Parchment transcript services

Electronic document management systems

Job description

LIFE UNIVERSITYAbout UsSince 1974, Life University has been a trailblazer in postsecondary education, seeking individuals eager to join our team dedicated to shaping the future of health and wellness education. Situated in Marietta, Georgia, our university's campus provides a nurturing yet dynamic environment for academic and personal growth. We are a specialized institution focused on vitalistic education in the fields of healthcare, business administration, and the social sciences, providing a range of undergraduate and graduate degrees alongside our flagship Doctor of Chiropractic program.Serving Lasting PurposeAt Life University, our mission extends beyond education. We strive to embody a Lasting Purpose: To Give, To Do, To Love, To Serve - out of your own abundance. This philosophy drives our commitment to students, employees, and the broader community through education, service, and leadership.Equal Employment OpportunityLife University is an Equal Opportunity Employer. We provide consideration for employment to all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.JOB PURPOSEThe Registrar Credentialing Specialist supports the integrity, accuracy, and compliance of student academic records through the administration of enrollment verification services, transcript processing, credentialing activities, graduation operations, and student record management. This position serves as a primary resource for students, alumni, faculty, licensing boards, employers, and external agencies requiring academic verification and credentialing services. The Registrar Credentialing Specialist collaborates across university departments to ensure timely, accurate, and FERPA-compliant records administration while supporting graduation and commencement processes and delivering exceptional customer service.ESSENTIAL JOB FUNCTIONSEnrollment Verification Services & CredentialingProcess enrollment and degree verification requests for students, graduates, employers, agencies, licensing organizations, and other authorized entities.Administer Parchment transcript services and oversee transcript order processing, fulfillment, and issue resolution.Coordinate student record requests and supporting documentation, including Apostille certifications, Great Sea requests, and other credentialing-related services.Complete athletic eligibility verifications and supporting certifications.Prepare and submit required CHECS reporting and maintain reporting accuracy and compliance.Complete state licensing board forms and documentation, including DC Student-at-Large requirements.Manage National Student Clearinghouse (NSC) enrollment and degree verification reporting, inquiries, and communications.Maintain accurate records and ensure compliance with institutional policies, FERPA regulations, and applicable reporting requirements.Graduation OperationsProcess graduation applications and conduct degree audits to verify fulfillment of academic program requirements.Coordinate degree posting, degree conferral, and graduation clearance activities.Manage initial and replacement diploma orders and graduation certificate preparation.Coordinate graduation-related communications with students, faculty, and university departments.Prepare and distribute academic honors designations, cords, and graduation-related materials.Generate graduation lists, commencement reports, and related institutional documentation.Develop and provide Registrar-related updates and content for commencement publications and graduation programs.Assist with commencement ceremonies, graduation events, and related activities.Registrar Office OperationsManage graduation processing queues and assigned workflow activities.Provide office coverage and serve as staff-on-duty as assigned.Assist students, alumni, faculty, and staff through walk-in support, telephone assistance, and electronic communications.Process incoming forms, records requests, and correspondence.Maintain electronic records, imaging systems, and document management workflows.Participate in departmental meetings, training initiatives, professional development opportunities, and cross-functional collaboration efforts.Support departmental projects, process improvement initiatives, and operational effectiveness efforts.Additional duties and responsibilities as assigned.ADDITIONAL DUTIES AND RESPONSIBILITIESAssist with special projects and university initiatives as requested.Support cross-training efforts within the Office of the Registrar to ensure operational continuity.Participate in ongoing process improvement and efficiency initiatives.Provide assistance during registration, commencement, and other peak operational periods.Attend university meetings, workshops, and professional development activities as appropriate.REQUIRED QUALIFICATIONSEducation, Training, and/or ExperienceAssociate's degree from an accredited institution of higher education in Business Administration, Higher Education Administration, Records Management, or a related field; bachelor's degree preferred.Minimum of two (2) years of administrative, records management, registrar services, student services, credentialing, or related professional experience.Experience working with confidential information and maintaining regulatory compliance.A combination of education and relevant experience may be considered in lieu of the stated educational requirements.Certifications, Licenses, RegistrationsNone required.PREFERRED QUALIFICATIONSBachelor's degree in Higher Education Administration, Business Administration, or a related field.Experience working in a registrar's office, admissions office, academic records environment, or higher education setting.Experience with student information systems, electronic document management systems, and transcript service platforms.Experience processing National Student Clearinghouse reports and enrollment verifications.Experience conducting degree audits and supporting graduation administration.Knowledge of FERPA regulations and student records compliance requirements.PHYSICAL DEMANDSNature of work requires the ability to operate standard business office equipment.Requires the ability to communicate effectively and exchange information with students, employees, alumni, licensing boards, and external agencies.Must be able to collect, compile, compare, review, and maintain electronic records and documentation.Requires extended periods of computer use and data entry.Must be able to occasionally lift up to 25 pounds.Requires sitting, standing, walking, bending, reaching, stooping, and carrying materials associated with normal office operations.WORKING CONDITIONSWork is performed in a professional office environment.Requires frequent interaction with students, alumni, faculty, staff, and external organizations.May require occasional evening or weekend work to support commencement ceremonies, graduation activities, or operational deadlines.May require overtime during peak registration, graduation, or reporting periods.