Registrar

YMCA of Metropolitan Atlanta; Woodstock (GA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

The YMCA of Metropolitan Atlanta is seeking a Registrar to manage parent communications, camp registrations, and record-keeping for all programs. You will maintain professional office operations and ensure accurate data entry and billing for families.

Responsibilities include processing registrations, managing scholarships, and coordinating with Directors to keep rosters up to date. The role emphasizes high-quality customer service, privacy, and teamwork within a busy YMCA environment.

Qualifications

• High School Diploma or GED required.
• Strong communication and organization skills essential.
• Ability to handle multiple tasks and provide friendly member service.

Responsibilities

• Serve as primary contact for program registration and inquiries.
• Enter registrations, process payments, and issue confirmations.
• Maintain accurate roster, attendance, and family records.
• Coordinate with staff to ensure smooth camp operations.
• Protect member privacy and handle sensitive information.
• Provide excellent customer service over the phone and in person.

Skills

Excellent interpersonal communication

Time management

Problem-solving

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state.

At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone – especially children – experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.

Nature And Scope

Under the direction/guidance of the Youth Development Director, the Registrar will serve as the primary point of contact for parent communications, camp registrations, and collections. This position will be responsible for maintaining records and assisting with registration for all camp families and programs. The registrar is responsible for maintaining a professional and organized office environment.

RESPONSIBILITIES (including, But Not Limited To)

• Collect and enter financial, assessments, and scholarship information based on the association scale and collaborate with the Youth Development Director to meet the needs in the case of extenuating circumstances.
• Support and/or is directly involved in the sale of program registrations.
• Directly enter registrations for campers, sell program memberships, invoice first payments, and send a confirmation receipt.
• Adjust and record scholarships related to special grants.
• Set up programs in Traction Rec (as needed), according to association guidelines, activating programs for registration.
• Manage set‑up for credits, refunds, and adjustments in the system based on changes with association direction.
• Help create the grids and waitlists that will be used to place as many campers into camp as possible.
• Serve as a liaison between office staff, program, and directors regarding updates/changes to the roster and participant information.
• Take steps to build committed and connected relationships with members, volunteers, and collaborative partners.
• Manage communication with Childcare Assistance Program Administration and CAPS recipients including review of application submission, certificate processing, collection of participant attendance, filing records with CAPS and tracking receipts.
• Serve as the primary point of contact for families regarding program registration, financial aid, and cancellation information.
• Provide excellent service to members and program participants over the phone, contributing to member retention.
• Directly handle and resolve registration concerns and inform directors of unusual situations or unresolved issues.
• Check and report overall attendance each morning.
• Maintain branch and association certifications in CPR, Metro Atlanta YMCA New Staff Orientation and Branch Emergency procedures and any other required certifications and/or training required by the Metro Atlanta YMCA
• Maintain and report incident/accident paperwork.
• Achieve all required Traction Rec training as assigned.
• Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
• Adhere to and implement all policies and procedures listed in the training manual as new policies are implemented.
• Communicate in a positive manner with members, guests, program participants, and volunteers. Provide appropriate assistance as needed.
• Attend all staff meetings and training courses, as .

Requirements

• High School Diploma or GED
• 1+ years of experience working with children in a structured setting
• Must be at least 18 years of age
• Must have or be able to obtain within the first 30 days of employment First Aid/CPR;must obtain any other certifications for the position
• Must have a good understanding of Microsoft Office and be well-versed in basic computer software.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to handle multiple tasks, work independently, problem-solve, and possess effective time management skills.
• Strong customer service skills and personal commitment to service and hospitality.
• CPR within 30 days of employment and maintain throughout employment
• Exemplify YMCA ideals and leadership qualities.
• Must pass Bright from the Start (BFTS) background check

Work Environment & Physical Demands

Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.

Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.

Employment Requirement

• Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy.
• Must be legally eligible to work in the US without current or future sponsorship.

This job posting is subject to change at any time.

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we’re looking for like minded people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

Location

Cherokee Outdoor YMCA