Registrar

YMCA of Metro Atlanta; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

The YMCA of Metropolitan Atlanta is seeking a Registrar to lead registration processes for camp programs and maintain accurate records. You will serve as the main contact for families, manage payments and scholarships, and ensure data integrity across systems.

This role requires strong customer service, attention to detail, and the ability to balance multiple tasks in a fast-paced nonprofit environment.

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to handle multiple tasks, work independently, problem-solve, and manage time effectively.

Responsibilities

• Serve as primary contact for parent communications, camp registrations, and collections.
• Directly enter registrations for campers and process payments.
• Manage scholarships, refunds, and adjustments in the registration system.
• Ensure accurate roster, waitlists, and attendance records.
• Maintain privacy of member information and adhere to policy.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone – especially children – experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre‑K with high-quality literacy and STEAM‑infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.

Job Overview

Under the direction/guidance of the Youth Development Director, the Registrar will serve as the primary point of contact for parent communications, camp registrations, and collections. This position will be responsible for maintaining records and assisting with registration for all camp families and programs. The registrar is responsible for maintaining a professional and organized office environment.

Responsibilities

• Collect and enter financial, assessments, and scholarship information based on the association scale and collaborate with the Youth Development Director to meet the needs in the case of extenuating circumstances.
• Support and/or is directly involved in the sale of program registrations.
• Directly enter registrations for campers, sell program memberships, invoice first payments, and send a confirmation receipt.
• Adjust and record scholarships related to special grants.
• Set up programs in Traction Rec (as needed), according to association guidelines, activating programs for registration.
• Manage set‑up for credits, refunds, and adjustments in the system based on changes with association direction.
• Help create the grids and waitlists that will be used to place as many campers into camp as possible.
• Serve as a liaison between office staff, program, and directors regarding updates/changes to the roster and participant information.
• Take steps to build committed and connected relationships with members, volunteers, and collaborative partners.
• Manage communication with Childcare Assistance Program Administration and CAPS recipients including review of application submission, certificate processing, collection of participant attendance, filing records with CAPS and tracking receipts.
• Serve as the primary point of contact for families regarding program registration, financial aid, and cancellation information.
• Provide excellent service to members and program participants over the phone, contributing to member retention.
• Directly handle and resolve registration concerns and inform directors of unusual situations or unresolved issues.
• Check and report overall attendance each morning.
• Maintain branch and association certifications in CPR, Metro Atlanta YMCA New Staff Orientation and Branch Emergency procedures and any other required certifications and/or training required by the Metro Atlanta YMCA Maintain and report incident/accident paperwork.
• Achieve all required Traction Rec training as assigned.
• Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
• Adhere to and implement all policies and procedures listed in the training manual as new policies are implemented.
• Communicate in a positive manner with members, guests, program participants, and volunteers.
• Provide appropriate assistance as needed.
• Attend all staff meetings and training courses, as required.

Requirements

• High School Diploma or GED
• 1+ years of experience working with children in a structured setting
• Must be at least 18 years of age
• Must have or be able to obtain within the first 30 days of employment First Aid/CPR; must obtain any other certifications required for the position
• Must have a good understanding of Microsoft Office and be well‑versed in basic computer software.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to handle multiple tasks, work independently, problem‑solve, and possess effective time management skills.
• Strong customer service skills and personal commitment to service and hospitality.
• CPR within 30 days of employment and maintain throughout employment
• Exemplify YMCA ideals and leadership qualities.
• Must pass Bright from the Start (BFTS) background check

Work Environment & Physical Demands

Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.

Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.

Employment Requirement: Ability to pass a pre‑employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy. Must be legally eligible to work in the US without current or future sponsorship.

This job posting is subject to change at any time.

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence.

EEO Statement

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

Location

Location: Cherokee Outdoor YMCA

About YMCA

The YMCA of Metropolitan Atlanta is an association of volunteers, members and staff, open to and serving all, with programs and services which build spirit, mind, and body. The Y believes in strengthening our community through youth development, healthy living, and social responsibility. When you join our team, you become part of a legacy over a century in the making, where passionate individuals work together to create meaningful change. Whether you're coaching future leaders, supporting wellness initiatives, or fostering connections, your work will have a lasting impact. Explore your potential, grow your career, and make a difference with the Y. Become a part of something bigger today!