Registered Service Associate

PowerToFly; Morristown (NJ); On-site; USD 31,200 - 90,000; Full time

Benefits offered by this job

Medical insurance

Prescription Drug

Dental insurance

Vision insurance

401(k)

Job summary

Morgan Stanley is seeking a Registered Service Associate to provide operational support and branch administration. The role covers document management, money movement, trade support, and regulatory compliance with collaboration across service and risk teams.

The position requires a high school diploma, Series licenses, and strong MS Office skills. College degree preferred; a fast-paced environment with client service focus is expected.

Qualifications

• High School diploma or equivalent; a college degree is preferred.
• Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) are required.
• Strong written and verbal communication; client service orientation.

Responsibilities

• Provide operational support and oversight on behalf of the market.
• Manage documents with quality reviews, scanning, and filing.
• Handle money movement functions and approvals.
• Support trade adjustments and respond to operational alerts.
• Assist with audit readiness and regulatory compliance.
• Collaborate with Sales, Risk, Service Managers, and Home Office partners.

Skills

MS Office

Client service

Detail oriented

Team player

Fast-paced environment

Series licenses readiness

Education

High School Diploma

College degree preferred

Series 7/66 or 63/65 required

Tools

Microsoft Office

Job description

POSITION SUMMARY

Registered Service Associates perform operational support and oversight on behalf of the market as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Registered Service Associate must have the ability to resolve problems using all available resources and elevate matters as necessary.

DUTIES and RESPONSIBILITIES

OPERATIONAL SUPPORT:

• Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filing
• Oversee and distribute incoming and outgoing mail, including opening, sorting, time‑stamping and distributing regular and/or overnight mail at multiple points throughout the day
• Perform basic money movement functions such as check deposits, issuing checks and cash and securities transaction approvals
• Assist with processing of trade adjustments and responding to operational alerts
• Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner
• Support the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirements
• Remedy and/or Escalate service breaks to the management team
• If supervisory licenses are held – possibility of supervisory responsibilities to be delegated

OTHER:

• Assist with special projects (e.g., recruit onboarding support)
• Identify Firm services and solutions that support clients’ needs including secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile and remote deposit capture features
• Maintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as needed
• Perform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support)
• Serve as a resource to sales, service, risk and Home Office partners on behalf of Service Managers
• Organize and track progress against operational remediation projects

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS

Education and/or Experience

• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required

Knowledge/Skills

• Strong computer skills and knowledge of Microsoft Office products
• Exceptional writing, interpersonal and client service skills
• Detail oriented with superior organizational skills and ability to prioritize tasks
• Team player with the ability to collaborate with others
• Ability to work in a fast‑paced, evolving environment
• Willingness to obtain Series 9 and Series 10 (SU) for delegation of supervisory functions

Reports to:

• Service Manager

Compensation and Benefits

Salary range for the position: $31,200 to $90,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award and for the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability, other insurance plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and Vacation Days annually), 10 Paid Holidays, 401(k), Short/Long Term Disability and other special perks reserved for employees. Please visit mybenefits.morganstanley.com for more information on our benefit offerings.

Equal Employment Opportunity

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed and advanced based on their skills and talents. Our workforce reflects a broad cross‑section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives and experiences. For more information, please visit https://www.morganstanley.com/people-opportunities/eeo.