Registered Nurse - Telephone Triage

Compunnel Inc.; Pasadena (CA); Remote; USD 68,000 - 72,000; Full time

Job summary

A leading healthcare provider is seeking an experienced Registered Nurse for the Telephone Triage team specializing in Pediatrics. The RN will provide remote clinical guidance to pediatric patients, assess symptoms, and collaborate with caregivers and healthcare teams. This full-time role requires strong clinical skills and effective communication, making it ideal for compassionate nurses looking to make a difference.

Qualifications

• Minimum 1 year of experience in Pediatric nursing.
• Telephone Triage experience in a clinical or call center setting.
• Experience documenting in EMR systems.

Responsibilities

• Perform telephone triage for pediatric patients including symptom assessment and clinical decision-making.
• Provide education to caregivers regarding symptom management, medications, and pediatric health.
• Collaborate with pediatricians and care teams to coordinate care plans.

Skills

Clinical judgment

Medication reconciliation

Pediatric assessment

Patient communication

Critical thinking

Education

Current RN license in state

Basic Life Support (BLS) certification

Pediatric Advanced Life Support (PALS) certification

Tools

Electronic Medical Records (EMR) systems

Job description

Join to apply for the Registered Nurse - Telephone Triage role at Compunnel Inc.

1 day ago Be among the first 25 applicants

Join to apply for the Registered Nurse - Telephone Triage role at Compunnel Inc.

Get AI-powered advice on this job and more exclusive features.

Position Summary

We are seeking a compassionate and experienced Registered Nurse (RN) to join our Telephone Triage team specializing in Pediatrics. This RN will provide remote clinical guidance via telephone to pediatric patients and their families, assess symptoms, offer clinical advice, and determine the appropriate level of care. The ideal candidate is skilled in clinical judgment, medication reconciliation, and pediatric assessment, and excels at patient communication.

• Perform telephone triage for pediatric patients, including symptom assessment and clinical decision-making using established protocols
• Identify urgent/emergent cases and direct patients to the appropriate level of care (ER, urgent care, or in-office visit)
• Provide education to caregivers regarding symptom management, medications, and general pediatric health concerns
• Document all interactions, patient concerns, assessments, and advice provided in the EMR system accurately and promptly
• Conduct medication reconciliation, assess pain levels, review allergies, and update patient health history
• Collaborate with pediatricians and care teams to coordinate care plans and follow-up
• Schedule in-office appointments as needed based on triage assessment
• Assist with maintaining clinical documentation and compliance with nursing best practices
• Uphold high standards of patient confidentiality and customer service
  
  

Position Summary

We are seeking a compassionate and experienced Registered Nurse (RN) to join our Telephone Triage team specializing in Pediatrics. This RN will provide remote clinical guidance via telephone to pediatric patients and their families, assess symptoms, offer clinical advice, and determine the appropriate level of care. The ideal candidate is skilled in clinical judgment, medication reconciliation, and pediatric assessment, and excels at patient communication.

Essential Responsibilities

• Perform telephone triage for pediatric patients, including symptom assessment and clinical decision-making using established protocols
• Identify urgent/emergent cases and direct patients to the appropriate level of care (ER, urgent care, or in-office visit)
• Provide education to caregivers regarding symptom management, medications, and general pediatric health concerns
• Document all interactions, patient concerns, assessments, and advice provided in the EMR system accurately and promptly
• Conduct medication reconciliation, assess pain levels, review allergies, and update patient health history
• Collaborate with pediatricians and care teams to coordinate care plans and follow-up
• Schedule in-office appointments as needed based on triage assessment
• Assist with maintaining clinical documentation and compliance with nursing best practices
• Uphold high standards of patient confidentiality and customer service
  
  

Required Qualifications

• Current RN license in state
• Basic Life Support (BLS) certification (must be current)
• Minimum 1 year of experience in Pediatric nursing
• Telephone Triage experience in a clinical or call center setting
• Strong communication, critical thinking, and clinical decision-making skills
• Experience documenting in Electronic Medical Records (EMR) systems
  
  

Preferred Qualifications

• 3+ years of Pediatric nursing experience
• Pediatric Advanced Life Support (PALS) certification
• Experience with pain assessment, medication reconciliation, and pediatric symptom triage protocols
• Background in pediatric clinics, outpatient care, or primary care settings
• Strong familiarity with scheduling systems and clinic workflows
• Bilingual skills are a plus
  
  

Work Environment

• Telephone triage from [insert setting: on-site clinic, centralized call center, or remote]
• Must be able to sit and talk on the phone for extended periods
• Requires use of computer and EMR systems throughout the shift
  
  

Certification: Basic Life Support , Pediatric Advanced Life Support

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Compunnel Inc. by 2x

Get notified about new Registered Nurse jobs in Pasadena, CA.

RN Clinical - PMOB Multispecialty Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union) Target Start Date 05/12/2025

Santa Monica, CA $68,000.00-$72,000.00 1 month ago

Registered Nurse III - Childrens Health Center - 8 Hour Days

Beverly Hills, CA $57.80-$92.48 1 week ago

Burbank, CA $60,000.00-$118,000.00 5 months ago

Pomona, CA $60,000.00-$118,000.00 5 months ago

RN PreOp PACU II - Arcadia Outpatient Surgery Center

San Gabriel, CA $46.00-$48.00 3 months ago

West Hollywood, CA $23.00-$23.00 2 months ago

Pomona, CA $77,580.00-$161,880.00 3 months ago

Staff RN - GYN Clinic - Part Time 8 Hours Days (Union, Non-Exempt)

Registered Nurse (RN), Maternal Newborn, Full time, 7pm-7:30am

RN Clinical - Day Hospital - Part Time 10 Hour Days (Non-Exempt) (Union)

Los Angeles, CA $60,000.00-$118,000.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.