Registered Nurse/Office - Primary Care - RN

CareOregon, Inc.; Oregon (WI); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

CareOregon, Inc. is seeking a Registered Nurse to provide remote primary care support. You will triage calls, assess discharge needs, manage medications, and counsel patients and caregivers while collaborating with the care team.

The role emphasizes nursing judgment, adherence to Oregon regulations, and thorough documentation in the EHR. Ideal candidates hold an RN license in Oregon with at least two years in primary care or related settings and are capable of working independently while

Qualifications

• Associate degree or higher in Nursing (or higher).
• Current unencumbered RN license in Oregon.
• Minimum 2 years in nursing related to primary care, geriatrics, home health or hospice.

Responsibilities

• Triage patient calls/faxes/requests and develop a care plan using protocols.
• Make outbound calls post-hospitalization to assess and plan for discharge needs.
• Evaluate and assist with medication needs, including refills and prior authorizations.
• Provide disease-specific teaching and counseling to patients and caregivers.
• Communicate lab results and educate on implications.
• Collaborate with interdisciplinary team to implement comprehensive care plans.
• Apply nursing process and evidence-based guidelines in patient care.
• Document all patient communications in the EHR.
• Assist with medication reconciliation and transitions in care.

Skills

Nursing knowledge

Triage

Clinical judgement

EHR documentation

Communication

Education

Associate degree or higher in Nursing

Tools

EMR/EHR systems

Job description

Registered Nurse/Office - Primary Care - RN

The Registered Nurse/Office – Primary Care RN provides appropriate, compassionate remote support and guidance to patients or caregivers, utilizing good clinical judgement and approved protocols. The position is responsible for identifying the nature and urgency of a patient’s needs and determining the appropriate plan of care. Also, the position conducts patient outreach, education or advice and provide clinic support to the primary care team.

Estimated Hiring Range: $49.19 - $60.12 Bonus Target: Current CareOregon Employees:

Essential Responsibilities

• Utilize a broad range of general nursing knowledge and expertise to triage patient calls, faxes, or requests and develop plan of care using good clinical judgement and established protocols.
• Make outgoing calls to patients after a hospitalization to conduct a comprehensive assessment and develop plan of care based on their discharge needs.
• Evaluate and assist with a patient’s medication needs, including refills and prior authorizations.
• Provide disease specific teaching and counseling to patients and caregivers.
• Communicate lab results to patient and provide relevant education based on their lab values.
• Consult and collaborate with all members of the interdisciplinary team to develop and implement a comprehensive care plan based off assessment and individual patient care needs.
• May use independent clinical judgement and decision making in applying protocols for managing patient care or advocating for clinical visits by team members.
• Facilitate care that is based on the nursing process, evidence-based guidelines and is consistent with Oregon’s Nurse Practice Act.
• Document all patient-related communications in the electronic health record (EHR).
• Collaborate with other members of the organization as appropriate to follow up on patient care needs, quality, and safety issues for the practice.
• Develop and maintain professional boundaries with all patients/family/caregivers.
• Assist primary care team with medication reconciliation and transitions in care support.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

• Associate degree or higher in Nursing
• Current unencumbered RN license in Oregon
• Minimum 2 years’ experience in nursing related to primary care or specialty clinic, geriatrics, home health or hospice

Knowledge, Skills and Abilities

• Knowledge of Federal, State and Local regulations, including HIPAA privacy rules and regulations
• Maintain patient/family and staff confidentiality in compliance with HIPAA laws
• Participate in the coordination of the patient’s care in accordance with professional standards of practice
• Practice within the scope of license, certification, or registration, where applicable, and as required by law and regulation.
• Ability to take initiative and utilize innovative techniques and ingenuity
• Excellent customer service skills, including the ability to interact professionally, patiently, and courteously over the phone and in person
• Ability to adhere to organizational standards, policies and procedures
• Ability to work both independently and collaboratively
• Ability to react calmly and effectively in emergency situations
• Ability to tolerate and manage stress and grief
• Ability to interact with various departments throughout the organization
• Ability to remain flexible and responsive when changes occur in patient activity, workload, and scheduling
• Ability to plan, prioritize and coordinate multiple projects or tasks
• Strong computer skills and a good working knowledge of Electronic Medical Record systems, MS office, Outlook, and the internet
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day

Work Conditions

Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards. Equipment: General office equipment Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Work Location: Work from home. Schedule: Position may occasionally work longer than 8 hours/day.

Benefits and Compensation

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date.

• Housecall Providers offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions.
• Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state.
• Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility.
• Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks.

About Housecall Providers

Housecall Providers is an equal opportunity employer Housecall Providers is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.

Housecall Providers is a pioneering nonprofit organization that was built on reviving a classic and needed approach to medical care: the medical house call. Since 1995, we’ve provided excellent, patient-centered, in-home medical care to homebound or chronically ill residents within the Portland tri-county area, and in 2024, we expanded our primary care services to include Marion and Polk counties. Over the years, our services have grown to include community-based palliative care, which now also serves Clatsop, Tillamook, Columbia, and Jackson counties, as well as a comprehensive hospice program.

What makes working here so meaningful? Housecall Providers employees share their stories and give us a glimpse into why they love their jobs. Hear stories about the way we live our values, the real support leadership offers, Housecall Providers' emphasis on work/life balance and much more. Mission: Improving lives by bringing health care home. Vision: To sustainably transform home-based medicine so all homebound adults and those living with serious illness have access to care that improves their quality of life. Values: We are champions for social justice We are devoted to collaboration and teamwork We cultivate authentic relationships to foster a sense of belonging We’re steadfast about problem solving and timely execution We relentlessly earn our patients’ and customers’ loyalty We deliver exceptional clinical outcomes for our patients We embrace the diversity of our employees, patients, and those who care for them. Through awareness and advocacy, we are working to create health equity by recognizing and reducing barriers that affect non-dominant groups within Housecall Providers and our communities at large. Housecall Providers was recognized for our people-first culture. 95% of employees feel their managers care about their concerns, ranking us in the top 10% within our industry. 90% of employees feel motivated to give their best at work. We rank in the top 6% for work-life flexibility, demonstrating our dedication to supporting employees as whole individuals.

From our employees, “I love my job because… “I’m surrounded by innovative, driven, caring individuals who stop at nothing to provide the best quality care for our patients. Our reputation is top notch.” “I get to help, aid, and support patients in a way I could only dream about with my previous employer. I make a positive difference in all my patients’ lives.” “I have autonomy with the support I need when I need it. I get to help take care of a vulnerable population, which gives me pride in my job. I have wonderful co-workers who work hard every day and are fun, supportive and kind.” For 30 years, Housecall Providers Primary Care has been an asset to the Portland metro community. With the addition of in-home behavioral health services, we continue to listen and respond to the needs of seriously ill and homebound individuals that we serve. Listen to patients talk about how community-based palliative care has helped them cope with the complications of living with serious illness.

At Housecall Providers Hospice we believe that exceptional end-of-life care is rooted in compassion, collaboration and presence. In this video, you’ll hear how our nonprofit model prioritizes people over profits, creating space for comfort, dignity and connection.