Registered Nurse, Clinic Team Leader

Mercy Health Corporation

Rockford (IL)

On-site

USD 82,000 - 132,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

Paid time off

Tuition and certification reimburse

Job summary

Mercyhealth seeks an experienced nurse leader to guide scheduling, staff development, and daily operations to ensure high-quality patient care. You will partner with physicians and care teams to advance quality, safety, and patient satisfaction goals.

You will support staff education, competency evaluation, and process improvement while leading by example and maintaining accountability for service standards and patient outcomes. This role is essential to Mercyhealth’s clinical excellence.

Qualifications

Graduate of an accredited nursing program with BSN or enrollment in BSN Completion Program.
Minimum 3–4 years of progressively responsible hospital nursing experience.
RN licensed in the state of practice; CPR/BLS certification within 90 days.

Responsibilities

Lead scheduling and staff development to meet patient care needs.
Support quality improvement, safety, and patient satisfaction goals.
Mentor staff, coach for professional development, and ensure alignment with unit goals.
Build strong physician relationships and collaborate with hospital leadership.

Skills

Interpersonal skills

Communication

Conflict resolution

Verbal communication

Computer skills

Language skills

Education

BSN

RN licensure

Tools

CPR/BLS certification

ACLS/PALS/NALS

Job description

OVERVIEW

Provide leadership and support to nursing staff by helping with scheduling, staff development, and daily operations to ensure high-quality patient care. Build strong relationships with physicians and team members while supporting quality improvement, safety, and patient satisfaction goals.

SCHEDULE:

40-hour week

SHIFT:

Days

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strong problem-solving abilities in complex situations.
Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
Outstanding relationship building skills.
Must possess strong physician relationship skills.
Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.
Supports process improvement in operations, quality, and organizational change identified for their areas.
Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Participates in hospital and department committees.
Demonstrated ability in developing and mentoring staff and colleagues.
Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.
Exhibits a passion for nursing
Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
Participates in department or unit performance improvement activities, may include shared governance.
Utilizes critical thinking in regard to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE)

EDUCATION AND EXPERIENCE

Graduate of an accredited nursing program. BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program. If hired prior to 1-1-14 in Winnebago County and prior to 9-1-15 in Rock, Walworth and McHenry Counties an ADN only is required. May require specific years of applicable experience to qualify (per department guidelines). Certification in specialty preferred. Must have a minimum of 3 to 4 years of progressively responsible hospital nursing experience.

CERTIFICATION AND LICENSURE

Licensed as an RN in the State of practice
Approved CPR or BLS certification required within 90 days (Other certifications per unit requirements: ACLS, PALS, NALS)

SKILLS AND ABILITIES

Excellent interpersonal/communication and conflict resolution skills. Genuine concern for people. Strong verbal communication skills. Adept listener with the ability to interpret concerns.

Computer Skills

To perform this job successfully, intermediate computer knowledge is required.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. May include color blind test (per department guidelines)

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus.

LEVEL OF SUPERVISION

N/A

SUPERVISES

N/A

PAY RANGE:

$82,330.92 - $131,729.48

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Benefits

Mercyhealth offers competitive pay and a comprehensive benefits package including:

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities

About Mercyhealth

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Recognition

Mercyhealth has been nationally recognized for our commitment to our people and culture, including: