Registered Nurse - Cardiology Triage

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 53,000 - 96,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan with company 
%

Paid Time Off and holidays

Tuition reimbursement

Mental Health resources

Disability benefits

Discounts on insurance and Verizon

Job summary

Mercy Medical Center in Baltimore, MD is seeking a Cardiology & Heart Failure Clinical Triage Registered Nurse to support patient triage, education, and care coordination for cardiovascular conditions. The RN will triage messages and calls, assess symptoms, and escalate to physicians as needed.

The role emphasizes collaboration with cardiologists, advanced practice providers, and population health teams to improve access and continuity of care for heart failure patients.

Qualifications

• Active RN license required.
• Current Healthcare Provider CPR/BLS upon hire.
• Minimum 1 year of clinical experience preferred.
• Strong communication and interpersonal skills.
• Ability to function in a multidisciplinary team and handle multiple tasks.

Responsibilities

• Triage and manage clinical messages, portal messages, and calls for Cardiology and Heart Failure programs.
• Respond to patient questions within RN scope and departmental protocols.
• Assess cardiovascular symptoms and identify urgent needs for escalation.
• Coordinate follow-up care, education, and medication adherence for heart failure patients.
• Document patient communications and care activities in the EHR.
• Support quality improvement initiatives to enhance cardiovascular care.

Skills

Communication

Teamwork

Problem-solving

Independent work

Education

RN license

Job description

Summary

Join Our Team at Mercy Medical Center! Now Hiring a Cardiology & Heart Failure Clinical Triage Registered Nurse.

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025.

Additionally, we are proud to be a SEVEN TIME recipient of Forbes' America's Best Midsize Employers award, most recently in 2026.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

The Cardiology & Heart Failure Clinical Triage Registered Nurse works collaboratively with cardiologists, advanced practice providers, nursing staff, Population Health, and other members of the healthcare team to support the care of patients with cardiovascular conditions, including those followed by the Heart Failure Program. The RN is responsible for managing clinical messages, telephone encounters, patient concerns, and follow up needs for the Cardiology Department and Heart Failure Clinic. This role involves assessing and triaging patient symptoms, providing education, coordinating care, and ensuring that clinical concerns are addressed or escalated to the appropriate provider in a timely manner. The RN will support daily clinical operations and help improve communication, access to care, and continuity of care for cardiology and heart failure patients.

Essential Duties And Responsibilities

• Review and triage incoming Epic In Basket messages, patient portal messages, telephone encounters, and other clinical requests for the Cardiology Department and Heart Failure Program.
• Respond to patient questions and clinical concerns within the RN scope of practice and established departmental protocols.
• Assess cardiovascular symptoms, including shortness of breath, chest discomfort, edema, palpitations, dizziness, changes in blood pressure or heart rate, and other reported concerns.
• Identify patients with worsening symptoms who may require urgent evaluation and elevate concerns to the appropriate cardiologist or advanced practice provider.
• Provide clinical triage and follow up for heart failure patients, including assessment of weight changes, worsening edema, dyspnea, medication concerns, and other signs of possible decompensation.
• Assist with the management of heart failure patients by reinforcing prescribed treatment plans, medication adherence, daily weights, sodium and fluid recommendations, and symptom monitoring.
• Support provider directed guideline directed medical therapy (GDMT) optimization by coordinating laboratory monitoring, medication follow up, and evaluation of reported side effects or concerns.
• Review and address medication refill requests, medication questions, laboratory results, diagnostic testing questions, and other clinical needs according to established protocols.
• Provide education to patients and caregivers regarding cardiovascular conditions, medications, symptom management, and recommended care plans.
• Coordinate follow up appointments, laboratory testing, diagnostic studies, referrals, and other services as needed.
• Assist with post discharge follow up for cardiology and heart failure patients to support continuity of care and reduce the risk of readmission.
• Identify patients who may benefit from earlier office visits, urgent assessment, or additional clinical evaluation.
• Collaborate with cardiologists, advanced practice providers, primary care providers, Population Health, and other members of the healthcare team to coordinate patient care.
• Assist with reviewing and escalating relevant cardiac device alerts and remote monitoring concerns, as applicable.
• Identify barriers to care, including medication affordability, transportation, and difficulty following prescribed treatment plans, and assist with appropriate referrals and resources.
• Manage clinical messages efficiently by addressing appropriate requests at the RN level and forwarding concerns requiring provider review.
• Document patient communications, clinical assessments, interventions, and follow up activities in the electronic medical record.
• Support departmental efforts to improve patient access, timely communication, patient satisfaction, and clinical outcomes.
• Participate in quality improvement initiatives aimed at improving cardiovascular care and reducing avoidable emergency department visits and hospital readmissions.

Requirements

License Requirements:

• Active RN License

Certification Requirements

• Current Healthcare Provider CPR/BLS upon hire

Education And Work Experience

• Preferred minimum of 1 year of current clinical experience
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians,customers, and the general public.
• Possess effective communication and interpersonal skills
• Have the ability to work independently
• Have the ability to function as a member of a multidisciplinary team, handling a variety of tasks and duties
• Must be flexible, have personal integrity, and the ability to function eff ectively as a team with other employees.
• Must demonstrate excellent problem-solving skills
• Must handle confidential material with sensitivity, maturity, and discretion

#INDHP

Min

USD $38.58/Hr.

Max

USD $69.44/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.