Registered Nurse - Call Center - Evenings

sanford; Fargo (ND); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Sanford Health in Fargo, ND seeks an experienced registered nurse to provide telehealth triage and care coordination via our My Sanford Nurse call center.

You will assess patients, deliver education, and guide callers to the appropriate level of care using established protocols, collaborating with providers and clinic teams. This full-time role offers evening shifts (3pm-11pm or 4pm-12am), 32 hours per week, and a $10,000 sign-on bonus.

Qualifications

• Bachelor's Degree in nursing preferred.
• Graduate from an accredited nursing program preferred (AACN/ACEN/NLN CNEA).
• Currently holds an unencumbered RN license with the state board.

Responsibilities

• Provide telehealth services involving triage, education, and referrals using protocols.
• Answer caller inquiries and perform crisis intervention with documentation.
• Maintain competence in department-specific duties and resources.

Skills

Nursing assessment

EMR documentation

Critical thinking

Telephone triage

Education

RN license (state) or multistate licensure (NLC)

Bachelor's Degree in nursing

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: 8 Hours - Varied Shifts (United States of America)

Scheduled Weekly Hours: 32

Compensation: Salary Range: $32.00 - $48.00

$10,000 Sign on Bonus

Union Position: No

Department Details

The My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.

Position Details

• This position offers an full time evening schedule.
• Shifts: 8-hour shifts (3pm-11pm or 4pm-12am)
• Holiday Requirement: 3 holidays per year
• Weekend requirement: Every other Fri, Sat,& Sun

What We're Looking For

• Minimum of 3 years of nursing experience required
• Strong assessment, critical thinking, and decision-making skills
• Proficiency in electronic medical record (EMR) documentation

Why Join Us

• Utilize your nursing expertise in a phone-based, patient-focused care setting
• Be part of a supportive and collaborative nursing team
• Make a meaningful impact by guiding patients to the right level of care
• Competitive pay and comprehensive benefits

Summary

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources.

Job Description

Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.

Qualifications

Bachelor's Degree in nursing preferred. Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).

Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.

Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.

Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS). Obtains and subsequently maintains additional required department specific competencies and certifications.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].