Registered Nurse, Call Center

Alive; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexibility for remote work

Job summary

Alive is seeking a Remote Registered Nurse for after-hours call center triage and on-call visits in the Nashville, TN area. The role delivers compassionate telephone support and clinical guidance between 11:00 pm and 7:00 am, with occasional in-home crisis or death visits as patient needs dictate.

The RN must hold an active Tennessee license, with at least one year of nursing experience; BSN preferred. Hospice or home health background is advantageous, and weekend coverage is required.

Qualifications

• RN license required (Tennessee).
• BSN preferred.
• Minimum of one year nursing experience.
• Hospice/Oncology/Home Health/Long-Term Care experience preferred.

Responsibilities

• Perform after-hours triage using nursing judgment to assess patient needs.
• Receive and manage after-hours calls, providing clinical guidance and emotional support.
• Plan care interventions and dispatch on-call nurses for in-person visits.
• Provide telephone support to families at time of death and follow-up per protocol.
• Serve as a resource for on-call staff.
• Ensure accurate triage documentation in patient records.
• Communicate patient status changes to the primary nurse and care team.
• Notify on-call administrator of significant issues or barriers.
• Adhere to agency policies and regulatory requirements.
• Communicate interventions and outcomes to triage nurse and team.
• Interact with physicians as needed for patient care and symptom management.
• Support care plan goals and outcome management.
• Participate in planning and evaluation of patient services.
• Attend meetings and trainings as requested.
• Cover additional after-hours needs when the office is closed.

Skills

After-hours triage

Patient care

Telephone support

Clinical guidance

Education

RN license

BSN preferred

Job description

Registered Nurse, Call Center - Remote

Status: Full Time

Location: Nashville, TN; Remote

Hours: 11:00pm - 7:00am (4 weekend shifts a month required)

Join our caring hospice team as a Call Center Nurse, supporting patients and families when they need it most. Bring your clinical expertise, compassion, and calm presence to make a real difference every day. We can’t wait to talk to you!

SUMMARY

The Call Center Registered Nurse provides after-hours clinical triage and telephone support while serving as a mobile on-call nurse when in-person visits are required. The primary responsibility of this role is to staff the after-hours call center between (11:00 pm-7:00 am), delivering timely, compassionate, and clinically appropriate triage to patients and families. When patient needs, acuity, or staffing limitations require, the nurse may be dispatched to perform in-home visits including crisis visits or death visits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. 1. Performs after-hours triage utilizing nursing judgment to assess patient needs and determine appropriate interventions.
2. 2. Receives and manages incoming after-hours calls, providing clinical guidance, education, and emotional support to patients and families.
3. 3. Plans care interventions and dispatches on-call nurses when in-person visits are required.
4. 4. Provides telephone support to families at the time of death and initiates appropriate follow-up per agency protocol.
5. 5. Serves as a clinical and procedural resource for on-call staff.
6. 6. Reviews triage documentation to ensure accurate, complete, and timely clinical records.
7. 7. Communicates changes in patient condition to the appropriate primary nurse, team, physician, or outside agency.
8. 8. Notifies the on-call administrator of significant issues, concerns, or operational barriers.
9. 9. Ensures adherence to agency policies, procedures, and regulatory requirements.
10. 10. Communicates patient status, interventions, and outcomes to the triage nurse, primary nurse, and interdisciplinary team.
11. 11. Interacts with physicians as needed to support patient care and symptom management.
12. 12. Supports care plan goals, outcome management, and variance analysis.
13. 13. Participates in planning, implementation, and evaluation of patient services.
14. 14. Attends meetings and trainings as requested.
15. 15. Covers additional after-hours needs when the office is unable to open.
16. 16. Other duties as assigned.

Requirements

EDUCATION and/or EXPERIENCE

Registered Nurse with a valid RN license, BSN preferred. Minimum of one year of nursing experience required. Hospice, Oncology, Home Health, or Long-Term Care experience preferred. Knowledge of or willingness to learn hospice philosophy and care delivery.

CERTIFICATES, LICENSES, REGISTRATIONS

Current Tennessee RN License. Valid driver’s license and automobile insurance as required by Tennessee State Law.