Registered Nurse-Ambulatory Patient Specialist

White Plains Hospital; City of White Plains (NY); On-site; USD 79,000 - 120,000; Full time

Job summary

White Plains Hospital is seeking a Registered Nurse-Ambulatory Patient Specialist to serve as a liaison between physicians, patients, and staff. This full-time role involves managing cases, educating staff, and improving patient-physician relationships. Growth opportunities and great benefits offered.

Benefits

Flexible schedules

Growth opportunities

Great benefits

Qualifications

• Preferred experience in Care Management and/or Social Work.
• Knowledge of medical terminology, hospital operations, safety practices.

Responsibilities

• Investigate and resolve physician concerns related to patient interactions.
• Manage cases independently and coordinate interventions for patients.
• Educate staff about patient rights per federal, state, and regulatory standards.

Skills

Communication

Organization

Conflict Resolution

Education

BS Degree in Nursing

Job description

Registered Nurse-Ambulatory Patient Specialist

Job Post Date: 03/14/2025

Professional - Non-Clinical

WPH OFFSITE PHYSICIAN PRACTICE GROUP

WPHPA Practice Admin

Full Time

Day

9-5

Salary Range: $79,694.75 to $119,553.33

At White Plains Hospital, you have the opportunity to work alongside some of the most talented professionals. We are recognized for our exceptional culture, world-class physicians, Magnet-designated nurses, and passionate employees making a difference in our community. With growth opportunities, great benefits, and flexible schedules, we are a Great Place To Work.

Position Summary

The Ambulatory Physician/Patient Specialist serves as a liaison between physicians, patients, families, and ambulatory staff. The specialist advocates for physician rights, educates the team on regulatory policies, and addresses concerns and complaints. This role involves investigating issues, responding to complaints, and improving patient and physician relationships to enhance care and satisfaction. A BS in Nursing is required.

Essential Functions and Responsibilities

• Investigate and resolve physician concerns related to patient interactions and clinical treatment, collaborating with practice managers.
• Manage cases independently, including meetings with physicians and practice managers, patient discussions, and medical record reviews.
• Develop timelines, document findings, and present cases to leadership, including Risk Management and Patient Relations.
• Coordinate interventions for patients and families, and serve as a mediator in family meetings with the treatment team.
• Educate staff about patient rights per federal, state, and regulatory standards.
• Work with ambulatory navigators to de-escalate challenging situations.
• Build strong relationships with physicians to foster a healthy work environment and reduce burnout.
• Participate in committees, work groups, and process improvement initiatives.
• Adhere to hospital standards, policies, and regulatory requirements, including Patient Rights.
• Perform other duties as assigned.

Education & Experience Requirements

• BS Degree in Nursing
• Preferred experience in Care Management and/or Social Work
• Preferred experience in Ambulatory Operations
• Excellent communication, grammar, and writing skills
• Attention to detail, organization, independence, and knowledge of patient rights and regulations
• Aware of patient care across all age groups, conflict resolution, and stress management techniques
• Knowledge of medical terminology, hospital operations, safety practices, and community resources

Physical/Mental Demands & Work Environment

• May be exposed to chemicals; SDS information is accessible via hospital resources.

Primary Population Served: All populations.

The responsibilities outlined are not exhaustive and may change based on hospital needs.

The listed salary range is an estimate and may be adjusted based on various factors including experience, education, and internal policies.