Registered Nurse After Hours Triage

St. Luke's University Health Network; Bethlehem (Northampton County); On-site; USD 75,000 - 95,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Registered Nurse for After Hour Triage to triage after-hours home health and hospice calls.

You will work with the answering service and on-call nurses to meet patient needs, provide telephone guidance, and coordinate nurse visits as needed. The ideal candidate holds a BSN or NLN-approved public health nursing credential, is licensed as an RN in the state, and has at least two years of professional nursing experience.

Qualifications

• Two years as a professional nurse in nursing practice preferred.
• BSN or NLN-approved public health nursing program or equivalent.
• Licensed as a Registered Nurse in the state of practice.

Responsibilities

• Receives after-hours calls from the answering service and triages patient needs.
• Provides telephone consultation and instructions per plan of care.
• Coordinates with on-call nurse regarding home visits as appropriate.
• Communicates with patients' physicians and multidisciplinary team as required.
• Maintains and reviews patient records and documents per policy.
• Adheres to safety and confidentiality policies and standards.
• Demonstrates Service Excellence and performance improvement in care, service and safety.

Skills

Nurse triage

Clinical assessment

Communication

Education

RN license (PA)

BSN or NLN-approved public health nursing program

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Registered Nurse, After Hour Triage is responsible for after-hours triage of home health and hospice calls. Works collaboratively with the answering service and the on-call nurse(s) to meet the after-hours needs of all home health and home-based hospice patients.

JOB DUTIES AND RESPONSIBILITIES:

• Receives telephone calls from the answering service and triages patient needs in accordance with agency standards, policies and procedures.
• Provides consultation and telephone instruction to patients in accordance to their plan of care.
• Contacts and directs on-call nurse regarding home visits as appropriate.
• Communicates with the patient’s physician, and members of the multidisciplinary team as required by the patient’s condition and agency policy.
• Maintains and uses patient clinical records, reports and other written communications according to agency policy and directives.
• Assumes personal responsibility to keep informed of current changes and trends affecting nursing care and professional nursing functions.
• Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated
• Other related duties as assigned.

EDUCATION:

A baccalaureate degree program approved by the National League for Nursing for public health nursing preparation or post-registered nurse study which includes content approved by the National League for Nursing for public health nursing preparation or a graduate of an approved school of professional nursing who is licensed as a registered nurse by the State in which practicing.

TRAINING AND EXPERIENCE:

Two years as a professional nurse in nursing practice or previous community health experience as a professional nurse preferred.

St. Luke’s University Health Network is an Equal Opportunity Employer.