Registered Nurse After Hours Triage

CO33 Visiting Nurse Assoc of St Lukes; Bethlehem (Northampton County); On-site; USD 70,000 - 90,000; Full time

Job summary

St. Luke's University Health Network is seeking a Registered Nurse for After Hour Triage to manage after-hours triage of home health and hospice calls, coordinating with answering services and on-call nurses to meet patient needs.

The position requires licensure as a registered nurse and preferred two years of nursing practice; the role emphasizes patient-centered care, secure record-keeping and adherence to safety standards.

Qualifications

• Two years as a professional nurse in nursing practice preferred.
• Must be licensed as a registered nurse by the state where practicing.

Responsibilities

• Receives after-hours calls from the answering service and triages patient needs per agency policies.
• Provides consultation and telephone instructions to patients according to the plan of care.

Education

BSN or equivalent

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Registered Nurse, After Hour Triage is responsible for after-hours triage of home health and hospice calls. Works collaboratively with the answering service and the on‑call nurse(s) to meet the after-hours needs of all home health and home‑based hospice patients.

JOB DUTIES AND RESPONSIBILITIES:

• Receives telephone calls from the answering service and triages patient needs in accordance with agency standards, policies and procedures.
• Provides consultation and telephone instruction to patients in accordance to their plan of care.
• Contacts and directs on‑call nurse regarding home visits as appropriate.
• Communicates with the patient’s physician, and members of the multidisciplinary team as required by the patient’s condition and agency policy.
• Maintains and uses patient clinical records, reports and other written communications according to agency policy and directives.
• Assumes personal responsibility to keep informed of current changes and trends affecting nursing care and professional nursing functions.
• Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated
• Other related duties as assigned.

EDUCATION:

A baccalaureate degree program approved by the National League for Nursing for public health nursing preparation or post‑registered nurse study which includes content approved by the National League for Nursing for public health nursing preparation or a graduate of an approved school of professional nursing who is licensed as a registered nurse by the State in which practicing.

TRAINING AND EXPERIENCE:

Two years as a professional nurse in nursing practice or previous community health experience as a professional nurse preferred.

St. Luke’s University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non‑profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley‑based health care system to earn Medicare’s five‑star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.