Registered Nurse -251277

Medix™; Pittsburgh (Allegheny County); On-site; USD 45,460 - 59,608; Full time

Job summary

Medix™ is seeking a compassionate Registered Nurse (RN) in Swissvale, PA. This full-time, onsite position focuses on phone triage, patient education, and case management. Ideal candidates must possess an active RN license and have at least 2 years of relevant experience.

The RN will handle incoming patient calls, educate patients about chronic conditions, and manage cases. Strong communication skills and organizational abilities are essential.

If you’re a mission-driven nurse thriving in a collaborative environment, we encourage you to apply!

Qualifications

• Active RN license in Pennsylvania.
• Minimum of 2 years of nursing experience, ideally with phone triage and case management.
• Strong communication and organizational skills.

Responsibilities

• Manage incoming and outgoing patient calls for triage.
• Educate patients on chronic condition management.
• Document and manage patient cases using EMR.

Skills

Phone triage

Patient education

Communication skills

Critical thinking

Organizational skills

Cultural competency

Education

Active RN license (PA)

2+ years of nursing experience

Job description

We are seeking a compassionate, experienced, and highly organized Registered Nurse (RN) to join our team in Swissvale, PA. This is a full-time, onsite role focused heavily on phone triage, patient education, and whole-person case management. Ideal candidates will be well-rounded nurses with excellent communication skills, a passion for patient advocacy, and the ability to manage high call volumes while supporting providers and Medical Assistants (MAs).

Registered Nurse (RN) – (Phone Triage & Case Management)

Location: Swissvale, PA

Pay: $33.00 – $43.27 per hour

Schedule: Monday – Friday, 8:00 AM – 4:30 PM

Status: Full-time, Onsite Only

Key Responsibilities:

• Phone Triage (70%+ of the role):
• Handle a steady volume of incoming and outgoing patient calls
• Triage symptoms, provide clinical advice, and elevate concerns as needed
• Document and manage patient cases through the EMR system
• Educate patients both in‑person and over the phone
• Topics include chronic condition management (e.g., diabetes, hypertension), medication use, and lifestyle modifications
• Case Management:
• Manage patient inquiries, follow‑up needs, and social determinants of health
• Assist with tasks ranging from appointment coordination to connecting patients with community resources (e.g., arranging lift chairs, support with housing transitions)
• Work closely with 2 assigned providers and their MAs
• Occasionally assist with clinical tasks such as taking blood pressure or drawing blood
• Support MAs and cover as needed
• Inbox & Documentation:
• Review and respond to patient messages (turned into "patient cases")
• Address medication questions, symptom concerns, and care navigation requests

Required Qualifications:

• Active RN license (PA)
• Minimum of 2+ years of nursing experience
• Experience with phone triage and patient case management
• Strong communication, critical thinking, and organizational skills
• Ability to independently manage priorities and maintain a calm, helpful demeanor over the phone
• Comfort working with a diverse and underserved patient population, including those receiving gender-affirming care

Preferred Experience:

• Background in Primary Care, Home Health, Emergency Department, Med‑Surg, PACU, or Case Management
• Experience in an FQHC, PACE program, or similar setting is a plus
• Familiarity with social determinants of health and resource navigation
• Prior experience with patient education on insulin administration, hormone injections, and chronic disease management
• Phlebotomy skills and ability to take vitals (limited hands‑on care required)

Soft Skills & Fit:

This role is as much about personality and compassion as it is about clinical expertise. We're looking for someone who:

• Communicates clearly and empathetically, especially over the phone
• Stays organized in a fast‑paced environment
• Has a genuine passion for improving patient outcomes
• Can think holistically and "see the big picture" when managing patient needs
• Is culturally competent and values health equity

Additional Information:

• No remote work at this time; this is a fully onsite position
• Each nurse supports 2 providers (may increase to 3 depending on future needs)
• No new graduates – we’re seeking experienced, adaptable nurses ready to jump in and make a difference

If you’re a mission‑driven nurse who thrives in a dynamic and collaborative setting, we encourage you to apply!