Registered Client Service Associate*

Morgan Stanley; Wyomissing (Berks County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Registered Client Service Associate to deliver exceptional service and support to Financial Advisors. This role emphasizes building trusted client relationships and providing comprehensive administrative support. The ideal candidate will possess strong interpersonal skills and a detail-oriented mindset, capable of thriving in a fast-paced environment. With a commitment to diversity and inclusion, this innovative firm offers opportunities for growth and development, ensuring a supportive workplace where employees can excel and contribute to the success of their clients.

Benefits

Opportunities for growth and development

Diversity and inclusion initiatives

Supportive work environment

Qualifications

• Two or more years of industry experience preferred.
• Active Series 7, 66, 63, or 65 licenses required.

Responsibilities

• Provide exceptional client service and support Financial Advisors.
• Manage administrative tasks, including scheduling and expense reporting.
• Educate clients on digital tools and onboarding processes.

Skills

Interpersonal Skills

Organizational Skills

Microsoft Office

Client Service Skills

Detail-oriented

Time Management

Team Collaboration

Adaptability

Education

High School Diploma

College Degree

Active Series 7 License

Active Series 66 License

Active Series 63 License

Active Series 65 License

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/Private Wealth Advisor(s) (PWAs)/teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client-first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

1. CLIENT SUPPORT
   • Provide service coverage for a FA/PWA/team including:
   • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
   • Executing money movement transactions at the request of the client and/or FA/PWA/team
   • Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
   • Entering profile information or pre-filling account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
   • Educating or enrolling clients in digital tools (e.g., MSOnline, eSign, eAuthorization)
   • Onboarding and maintaining client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
   • Providing existing clients with details around their account information (e.g., investment objectives, risk tolerance)
   • Accepting or entering unsolicited and solicited orders in a clerical capacity at the direction of the FA/PWA/team
   • Supporting the FAs/PWAs/teams’ marketing strategies (e.g., website maintenance)
   • Assisting FAs/PWAs/teams in delivering against their business plan and client service model
   • Remaining current on all policies, procedures, and new platforms
   • Participating in firm initiatives (e.g., training or education programs), special projects, and other duties as directed by local management
2. ADMINISTRATIVE SUPPORT
   • Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed)
   • Managing the calendar, including coordinating meetings or events with logistics such as material preparation (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
   • Maintaining travel itineraries, preparing expense reports, and managing reimbursement processes
   • Assisting with general in-office support functions such as copying, filing, and scanning documentation
   • Preparing and submitting expense reports for processing at the direction of the FA/PWA

Education and/or Experience

• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS), Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred

Knowledge/Skills

• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail-oriented with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
• Exceptional writing, interpersonal, and client service skills
• Strong time management skills
• Team player with the ability to collaborate
• Ability to work in a fast-paced, evolving environment
• Adaptable and able to multitask
• Goal-oriented, self-motivated, and results-driven

Reports to:

Business Service Officer

What You Can Expect from Morgan Stanley:

We are committed to maintaining first-class service and high standards of excellence. Our values—putting clients first, doing the right thing, leading with innovative ideas, committing to diversity and inclusion, and giving back—guide our decisions daily. Morgan Stanley offers an environment where you are supported and empowered, with opportunities for growth and development. We celebrate diversity in our workforce and strive to attract top talent from all backgrounds.

Our policy is to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.