Registered Client Service Associate**

Morgan Stanley; Lutherville (MD); On-site; USD 33,000 - 85,000; Full time

Job summary

An established industry player is seeking Registered Client Service Associates to provide exceptional service and support to Financial Advisors. In this dynamic role, you will build trusted relationships with clients, assist them with their everyday needs, and support the team's marketing strategies. The ideal candidate will possess strong interpersonal skills, a detail-oriented mindset, and the ability to thrive in a fast-paced environment. This position offers a unique opportunity to contribute to a firm that values diversity and excellence while enjoying a comprehensive benefits package and competitive salary range. If you are goal-oriented and passionate about client service, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Short/Long Term Disability

Life Insurance

Dependent Day Care Savings Account

Health Savings Account

Paid Holidays

Qualifications

• High School Diploma required; college degree preferred.
• Active Series 7 and Series 66 or 63 and 65 certifications are required.

Responsibilities

• Support FAs/PWAs in enhancing client relationships and executing transactions.
• Educate clients on digital tools and maintain client accounts.

Skills

Interpersonal Skills

Client Service Skills

Detail Oriented

Organizational Skills

Time Management

Adaptability

Goal Oriented

Team Collaboration

Education

High School Diploma

College Degree (Preferred)

Active Series 7

Active Series 66 or 63 and 65

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT

1. Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
2. Executing money movement transactions at the request of the client and/or FA/PWA/team
3. Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
4. Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
5. Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
6. Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
7. Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
8. Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
9. Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
10. Assist FAs / PWAs/ teams in delivering against their business plan and client service model
11. Remaining current on all policies, procedures, and new platforms
12. Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT:

1. Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
2. Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
3. Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
4. Assisting with general in-office support functions such as copying, filing and scanning documentation
5. Preparing and submitting expense reports for processing at the direction of the FA/PWA

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

1. High School Diploma/Equivalency
2. College degree preferred
3. Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
4. Two or more years of industry experience preferred

Knowledge/Skills

1. Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
2. Detail oriented with superior organizational skills and ability to prioritize
3. Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
4. Exceptional writing, interpersonal and client service skills
5. Strong time management skills
6. Team player with the ability to collaborate with others
7. Ability to work in a fast-paced, evolving environment
8. Adaptable and ability to multitask
9. Goal oriented, self-motivated and results driven

Reports to: Business Service Officer

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration.

Benefits:

The Salary range for the position: $33,280 - $85,000 Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 10 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).