Registered Client Service Associate

Morgan Stanley; Burlingame (CA); On-site; USD 35,000 - 85,000; Full time

Job summary

An established industry player seeks a Registered Client Service Associate to deliver exceptional client support and administrative assistance. This role involves building trusted relationships with clients, executing transactions, and providing vital information about client accounts. The ideal candidate will possess strong interpersonal and organizational skills, along with a client-first mindset. Join a forward-thinking company that values diversity, collaboration, and employee growth, offering a supportive environment and comprehensive benefits. If you are passionate about delivering outstanding service and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Comprehensive Employee Benefits

Diversity and Inclusion Initiatives

Opportunities for Advancement

Employee Support Programs

Qualifications

• High School Diploma required; college degree preferred.
• Active Series 7 and 66 or 63 and 65 licenses are necessary.

Responsibilities

• Provide exceptional service and support to Financial Advisors and clients.
• Manage client accounts and assist with transactions and inquiries.
• Participate in firm initiatives and maintain current knowledge of policies.

Skills

Interpersonal Skills

Organizational Skills

Client Service Skills

Time Management

Detail Oriented

Goal Oriented

Adaptability

Education

High School Diploma

College Degree

Active Series 7 License

Active Series 66 or 63 and 65 Licenses

Tools

Microsoft Office

Job description

POSITION SUMMARY:
Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT

Provide service coverage for a FA/PWA/team including:

1. Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
2. Executing money movement transactions at the request of the client and/or FA/PWA/team
3. Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
4. Entering profile information or pre-filling account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
5. Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
6. Onboarding and maintaining client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
7. Providing existing clients with details around their account information (e.g., investment objectives, risk tolerance)
8. Accepting or entering unsolicited orders and/or entering solicited orders in a clerical capacity at the direction of the FA/PWA/team
9. Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
10. Assisting FAs / PWAs/ teams in delivering against their business plan and client service model
11. Remaining current on all policies, procedures, and new platforms
12. Participating in firm initiatives (e. g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT

1. Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
2. Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
3. Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
4. Assisting with general in-office support functions such as copying, filing and scanning documentation
5. Preparing and submitting expense reports for processing at the direction of the FA/PWA

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

1. High School Diploma/Equivalency
2. College degree preferred
3. Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
4. Two or more years of industry experience preferred

Knowledge/Skills

1. Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
2. Detail oriented with superior organizational skills and ability to prioritize
3. Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
4. Exceptional writing, interpersonal and client service skills
5. Strong time management skills
6. Team player with the ability to collaborate with others
7. Ability to work in a fast-paced, evolving environment
8. Adaptable and ability to multitask
9. Goal oriented, self-motivated and results driven

Reports To:

1. Business Service Officer

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Expected base pay rates for the role will be between $35k and $85k per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).