PWM Registered Client Service Associate

Morgan Stanley; San Francisco (CA); On-site; USD 66,000 - 78,000; Full time

Job summary

An established industry player seeks a Registered Client Service Associate who excels in providing exceptional service and support to Financial Advisors. This role emphasizes building trusted relationships with clients while assisting with their everyday needs. The ideal candidate will possess strong interpersonal skills, be detail-oriented, and have a solid understanding of financial services products. Join a company that values diversity and inclusion, offering a collaborative environment and comprehensive benefits. This is a fantastic opportunity for individuals looking to grow in a dynamic and supportive workplace.

Benefits

Comprehensive Employee Benefits

Diversity and Inclusion Programs

Mentorship Opportunities

Work-Life Balance Support

Qualifications

• Strong interpersonal skills with a client-first mindset.
• Active Series 7 and other relevant certifications required.
• Detail-oriented with superior organizational skills.

Responsibilities

• Provide exceptional service to clients and support Financial Advisors.
• Manage client accounts and assist with transactions.
• Educate clients on digital tools and maintain relationships.

Skills

Interpersonal Skills

Client Service Skills

Detail Oriented

Organizational Skills

Advanced Microsoft Office

Time Management

Team Collaboration

Adaptability

Multitasking

Goal Oriented

Education

High School Diploma/Equivalency

College Degree Preferred

Active Series 7

Series 66 or Series 63 and Series 65

Two or More Years of Industry Experience Preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT

1. Provide service coverage for a FA/PWA/team including:
2. Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
3. Executing money movement transactions at the request of the client and/or FA/PWA/team
4. Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
5. Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
6. Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
7. Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
8. Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
9. Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
10. Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
11. Assist FAs / PWAs/ teams in delivering against their business plan and client service model
12. Remaining current on all policies, procedures, and new platforms
13. Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT:

1. Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
2. Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
3. Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
4. Assisting with general in-office support functions such as copying, filing and scanning documentation
5. Preparing and submitting expense reports for processing at the direction of the FA/PWA

Education and/or Experience

1. High School Diploma/Equivalency
2. College degree preferred
3. Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
4. Two or more years of industry experience preferred

Knowledge/Skills

1. Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
2. Detail oriented with superior organizational skills and ability to prioritize
3. Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
4. Exceptional writing, interpersonal and client service skills
5. Strong time management skills
6. Team player with the ability to collaborate with others
7. Ability to work in a fast-paced, evolving environment
8. Adaptable and ability to multitask
9. Goal oriented, self-motivated and results driven

Reports to:

Business Service Officer

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration.

We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Expected base pay rates for the role will be between $66,000 and $78,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).