Registered Client Service Associate

Morgan Stanley; Bethesda (MD); On-site; USD 35,000 - 90,000; Full time

Job summary

Morgan Stanley is seeking a Registered Client Service Associate to advance client service, onboarding, and support for financial advisors. The role emphasizes understanding firm policies, maintaining documentation, and using Morgan Stanley Online and Mobile platforms to assist clients.

The position requires relevant licenses, strong communication, and the ability to work in a fast-paced, client-centric environment within our Bethesda area offices.

Qualifications

• Active Series 7 and Series 66 or Series 63/65 licenses.
• Two or more years of industry experience preferred.
• High School Diploma/Equivalency; college degree preferred.
• Strong writing, interpersonal and client service skills.

Responsibilities

• Cultivate and enhance client relationships through active communication and timely responses.
• Identify and explain Morgan Stanley services and digital offerings to clients.
• Authenticate clients and confirm authorization when processing requests.
• Onboard and maintain client accounts, capture information, assess risk, and process transactions.
• Input client orders, discuss reinvestment options, and review corporate actions with advisors.
• Prepare financial plans, client reports, and materials for meetings.
• Review account alerts and take appropriate actions.

Skills

Communication skills

Client service

Detail orientation

MS Office proficiency

Team collaboration

Ability to work in fast-paced env

Education

Series 7

Series 66

Series 63

Series 65

High School Diploma

College degree preferred

Tools

MS Office

Job description

Position Summary

Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full firm to clients.

DUTIES AND RESPONSIBILITIES

CLIENT SUPPORT

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current


• Identify and assist with Firm services and solutions that support clients’ needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile


• Confirm authorization and authenticate client when processing requests


• Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examples


• Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors


• Prepare financial plans, client reports, and other materials for client meetings


• Review and take appropriate action on client account alerts

OTHER

• Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model


• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars


• Actively engage in available training and education programs – including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls


• Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance


• Proactively participate in firm initiatives directed by local management


• Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS

Education and/or Experience

• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)


• Two or more years of industry experience preferred


• High School Diploma/Equivalency


• College degree preferred

Knowledge/Skills

• Strong industry, product, and branch procedures knowledge


• Exceptional writing, interpersonal and client service skills


• Detail oriented with superior organizational skills and ability to prioritize tasks


• Strong computer skills and knowledge of Microsoft Office products


• Team player with the ability to collaborate with others


• Ability to work in a fast-paced, evolving environment


• Goal oriented, self-motivated and results driven


• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

Reports To

• Business Service Officer

What You Can Expect From Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values – putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back – aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Salary range for the position: $35,360-$90,000/Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.

Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 10 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.