Registered Client Associate - Citadel Wealth Management

Citadel Credit Union; West Chester (Chester County); On-site; USD 60,000 - 75,000; Full time

Job summary

Citadel Credit Union seeks a Registered Client Associate to support Advisors by building strong client relationships and coordinating financial services. You will process applications, manage campaigns, and handle day-to-day operations with a focus on accuracy and client satisfaction.

You will work closely with wealth management staff, branch partners and Senior Financial Advisors, ensuring compliance and timely responses while contributing to growth and efficiency across the client base.

Qualifications

• High School Diploma; Bachelor's degree preferred.
• 5 years of customer service and financial industry experience.
• Securities Industry Essentials (SIE) exam is required.
• Series 6 and 63 licenses, or ability to obtain within 6 months in role.
• Proficient skills in Microsoft Office products.

Responsibilities

• Build and foster strong client relationships through superior member service.
• Process new account applications and financial/maintenance requests.
• Connect with others to foster trust and collaboration.
• Utilize technology and tools to support time management.
• Assist Advisors in organizing productivity-based campaigns.
• Mailings and reporting to clients, including review letters and referrals.
• Follow up on outstanding requests with fund/insurance companies.
• Manage lead queue and provide status updates.
• Create financial reports and lead tracking.
• Resolve BTRs in a timely manner.
• Take buy/sell orders and place with broker/dealer for execution.
• Work with Broker/Dealer, Annuity and Fund Companies as needed.
• Schedule client meetings and keep advisor calendars updated.
• Comply with Citadel and broker-dealer procedures.
• Perform other duties as assigned.

Skills

Customer service

Time management

Relationship building

Communication

Teamwork

Attention to detail

Education

High School Diploma

Bachelor's degree preferred

SIE exam

Series 6 and 63 licenses or ability to obtain within 6 months

Tools

Microsoft Office

Job description

As a Registered Client Associate, you will play an integral role in the success of Citadel. You will assist in administering, marketing, and growing client relationships, working closely with Advisors to enhance and grow their business. You will help develop and maintain client relationships by organizing and implementing productivity-based campaigns. You will be asked to perform daily operational responsibilities as well. This individual must be able to work effectively with other Wealth Management staff members, branch partners, clients, and Senior Financial Advisors.

Responsibilities

• Build and foster strong client relationships through superior member service.
• Process new account applications, financial and maintenance requests (copy, mail, scan, upload to broker dealer platform). Review for completeness and accuracy.
• Connect with others in a way that fosters trust and creates collaborative relationships.
• Utilize available technology and tools to support efficient and effective time management.
• Assist Advisors in organizing and implementing productivity-based campaigns.
• Mailings - produce reports, create mailing lists, produce letters, mail to clients (includes monthly Review letters, Referral follow-ups, etc.)
• Follow up on outstanding requests (e.g., transfers, withdrawals, death claims) with fund/insurance company.
• Manage lead queue, address leads promptly and provide detailed status updates.
• Create financial reports and tracking of leads.
• Back to Reps (BTR’s) - resolve BTR’s in a timely manner
• Take buy and sell orders from clients and place them with registered B/D for execution (mutual funds, annuities, insurance)
• Work directly with Broker/Dealer, Annuity and Fund Companies when appropriate.
• Schedule appointments for client meetings and maintain accurate records of appointments on financial advisor’s calendar.
• Comply with Citadel’s and broker-dealer’s operation and security and compliance procedures.
• Perform other duties as assigned.

Qualifications And Education Requirements

• High School Diploma.
• Bachelor’s Degree (preferred)
• 5 years of customer service and financial industry experience.
• Securities Industry Essentials (SIE) exam is required.
• Series 6 and 63 licenses, or ability to obtain within the first 6 months in role.
• Proficient skills in Microsoft Office products.
• Sincere interest in providing outstanding member service.

Additional Skills/Notes

• Ability to set priorities and handle multiple tasks in a fast-paced work environment.
• Dependable, responsible contributor committed to excellence and success.
• Highly motivated self-starter who can work independently with minimal supervision.
• Must display traits such as integrity, work ethic and team-orientation.
• Sincere interest in providing outstanding member service.
• Ability to build and foster strong client relationships through strong member service.