Registered Behavioral Technician - PRN

Mary Free Bed Rehabilitation; Bay City (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Mary Free Bed Rehabilitation is seeking a Patient Service Representative at the Covenant location in Bay City, MI, within the Autism Center. You will deliver exceptional customer service, greet patients and families, and support treatment teams.

The role requires an associates degree or equivalent child-facing experience; a Bachelor's in psychology or related field is preferred. You will also maintain data, communicate with families, and uphold confidentiality.

Qualifications

• Associates degree or 3 years of experience with children required.
• Bachelor's degree in psychology, special education, or related field preferred.
• Experience working with children with autism or in a therapy clinic preferred.
• Typing skill of 40 wpm; proficient with Excel, Word, PowerPoint and email.

Responsibilities

• Greet and service patients and families in a courteous, professional manner.
• Assist patients and families with questions and involve the BCBA as needed.
• Maintain daily data collection and written notes for patient care.
• Protect patient confidentiality and maintain professional standards.
• Participate in departmental meetings and orientation.

Skills

Customer service

Communication

Teamwork

Education

Associates degree or 3 years of experience with children

Bachelor's degree preferred: psychology / special education / related field

Tools

Excel

Word

PowerPoint

Email

Job description

Job Title: Patient Service Representative

Primary Location: Mary Free Bed at Covenant - Bay City, MI

Department: Mary Free Bed Autism Center

Weekly Schedule Hours: varies

Compensation: starting at $26.00

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Registered Behavior Technician (RBT) demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Mary Free Bed. This individual implements specific curriculum designed to work toward each child's Treatment Plan, goals, and individual needs, monitors individual and group programs. This individual completes, prioritizes and organizes technical aspects of patient care as delegated and supervised by the Board-Certified Behavior Analyst (BCBA). RBT's implement line therapy, typically in a 1:1 ratio, with children diagnosed with autism.

Essential Job Responsibilities

• Demonstrates excellent customer service. Greets & services patients and family in a courteous, professional manner. Ensures that customer needs are addressed, and expectations are met and/or exceeded.
• Contributes to organization success targets from patient satisfactions, quality outcomes and net operating margin.
• Assist patient/family with questions and concerns and involve BCBA in communications as it relates to care and progress.
• Collects data and implements approved programs using principles of applied behavior analysis.
• Maintain daily data collection, records and written daily communication.
• Applies reinforcement appropriately and specifically throughout the day.
• Assists in organizing and participating in structured group activities utilizing leader-prompter model and reinforcement.
• Maintains professional communication with families through authorized daily notes and verbal communications.
• Carries out treatment plan and programming during parent observations.
• Supports Manager/Coordinator in assigned duties.
• Maintains confidentiality with information in the appropriate manner.
• Demonstrates an awareness of self-responsibility and accountability for own professional practice.
• Maintains professional standards by obtaining and maintaining RBT credentials and abiding by RBT code of ethics as set by the BACB.
• Attends/participates in departmental meetings/communications.
• Actively participates in orientation, supervision, training and evaluation of students and other staff.
• Displays high regard for personal dignity, inclusion and uniqueness of individuals (Cultural/Religious Sensitivity; Confidentiality; Privacy; Age specific Needs).
• Remains flexible for patient care and program needs.
• Seeks opportunities to support other members of the team when patient care volumes allow.
• Demonstrates the ability to communicate effectively both verbally and in writing.
• Formulates effective working relationships and communication with all staff, patients, families and others via written and/or verbal means.
• Demonstrates awareness and sensitively to patient/significant other rights, as identified within the organization. Functions with an awareness and application of safety as identified within the organization.
• Demonstrates awareness of legal issues in all aspects of patient care, department function and strives to manage situations in a reduced-risk manner.
• Maintains patient confidentiality.
• Demonstrates an understanding of appropriate emergency responses and the ability to remain calm.

We'll embrace all people by:

• Treating everyone with dignity and respect.
• Opening more doors to opportunity for others to succeed.
• Growing talent and people.
• Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
• Taking action against discrimination.
• Honoring our differences and how we collaborate.
• Educating staff, patients and the communities we care for.
• Restoring hope and freedom, together.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Associates degree or equivalent credits or 3 years of experience working with children required.
• Graduate with Bachelor's Degree Preferred: Psychology, special education, education, speech, occupational, medicine; or related field.
• Registered Behavioral Therapist training course completion required prior to hire date and exam to be successfully completed within 3 months of completion of Initial Competency Assessment.
• Knowledge of departmental policies, procedures and business operations and how they interrelate to other departments in the organization.
• Minimal typing skills of 40 words/ minute. Working knowledge and basic skills in Excel, Word, PowerPoint, email.
• Must be a team player with the ability to work independently, as well as in small or large teams.
• Protects and maintains the confidential nature of information.
• Heartsaver CPR/AED/First Aid/Blood Borne Pathogen, BLS, or BLS Advisor within 180 days of hire.
• Previous experience working with children with autism or RBT preferred.
• Therapy clinic experience in clinical setting preferred.

Physical Requirements for Essential Job Qualification

Levels

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Occasionally.

Traverse or move around work location: Majority.

Use keyboard: Occasionally.

Operate or use department specific equipment: None.

Ascend/Descend equipment or ladder: None.

Position self to accomplish the Essential Functions of the role: None.

Receive and communicate information and ideas for understanding: Majority.

Transport, position, and/or exert force:

Up to 10 pounds: Occasionally.

Up to 25 pounds: Occasionally.

Up to 50 pounds: Occasionally.

Up to 75 pounds: Occasionally.

More than 100 pounds: Occasionally.

Other weight: Up to___ pounds _ ____.

Other: _____.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [e-mail].

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.