Regional Workplace & Amenities Associate

Morgan Stanley; Boston (MA); On-site; USD 66,000 - 99,000; Full time

Job summary

Morgan Stanley in Boston seeks a Regional Workplace & Amenities Associate to lead day-to-day workplace operations, hospitality, and amenity services for the Boston office portfolio.

You will oversee food service programs, guest services, conference centers, and events while coordinating with vendors and internal stakeholders to deliver an exceptional employee experience.

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong organizational and project management abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Experience coordinating vendors and service providers.

Responsibilities

• Lead workplace operations across multiple Boston locations, ensuring safe, efficient, and high-quality environments.
• Oversee amenities, hospitality, and workplace services including food services and guest services.
• Manage conference center and event operations for internal meetings and client events.
• Drive an exceptional employee and guest experience through hospitality and communications.
• Build partnerships with business leaders and vendors to ensure service excellence.
• Support strategic workplace initiatives including reporting and space utilization analysis.

Skills

Organizational skills

Project management

Communication skills

Microsoft Office

Vendor coordination

Multitasking

Education

Bachelor's degree or equivalent work experience

Job description

We are seeking a Regional Workplace & Amenities Associate responsible for supporting the day to day delivery of workplace, hospitality, and amenity services across Morgan Stanley's Boston office portfolio. This role serves as the primary onsite representative for a flagship Boston location featuring a high-volume employee cafe, conference center, and event space, while also providing oversight and coordination for additional offices throughout the region.

The Associate plays a critical role in creating an exceptional employee and guest experience by ensuring seamless workplace operations, managing amenity vendors, coordinating events, maintaining workplace standards, and acting as a trusted partner to business stakeholders. The role requires strong operational discipline, hospitality mindset, relationship management skills, and the ability to manage multiple priorities in a dynamic corporate environment.

In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. This is an Associate level position within Property Services, which manages the daily operations of our facilities. Handle all engineering and maintenance services.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Lead workplace operations across multiple Boston locations, ensuring safe, efficient, and high-quality workplace environments while serving as the primary point of contact for workplace services and escalations.
• Oversee amenities, hospitality, and workplace services, including food services, pantry programs, guest services, conference centers, and employee engagement offerings.
• Manage conference center and event operations, supporting internal meetings, executive visits, client events, recruiting activities, town halls, and employee programs.
• Drive an exceptional employee and guest experience through hospitality, visitor services, workplace communications, and continuous feedback-driven improvements.
• Build strong partnerships with business leaders, corporate service teams, property management, and third-party vendors to ensure service excellence and operational effectiveness.
• Support strategic workplace initiatives, including reporting, space utilization analysis, office moves, renovations, operational enhancements, and employee experience programs.

What you'll bring to the role:

• Bachelor's degree or equivalent work experience.
• 3-6 years of experience in workplace services, hospitality, facilities management, conference services, event management, employee experience, or related fields.
• Experience coordinating vendors and service providers.
• Strong organizational and project management skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities while maintaining strong attention to detail.

Preferred Experience:

• Experience supporting corporate office environments or financial services organizations.
• Experience managing conference centers, hospitality operations, food service programs, or workplace amenities.
• Knowledge of workplace service technologies, event management platforms, or space reservation systems.
• Professional certifications in hospitality, workplace, facilities, or event management.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $66,000 and $99,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.