Service Associate

Morgan Stanley; San Francisco (CA); On-site; USD 35,000 - 90,000; Full time

Job summary

Morgan Stanley in San Francisco seeks a Service Associate to provide operational support and branch administration. You will handle documents, money movement, trade support, and approvals while coordinating with Sales, Risk, and Home Office partners to meet service levels.

The role requires strong MS Office skills, excellent writing and client service, meticulous attention to detail, and ability to work in a fast-paced environment. Some roles offer Series 7/66 or 63/65 readiness.

Qualifications

• High School Diploma or equivalent; college degree preferred.
• Knowledge of Microsoft Office; strong writing and client services.
• Ability to work in a fast-paced environment; team player.
• Willingness to obtain Series 7/66 or 63/65 eligibility.

Responsibilities

• Operational support: manage documents with quality reviews for accuracy and completeness.
• Oversee mail handling and distribution across multiple points.
• Perform basic money movement functions and approvals.
• Assist with processing of trade adjustments and response to alerts.
• Execute items to meet service level expectations and timelines.
• Support audit readiness with monitoring of accounts and processes.
• Assist with special projects (e.g., recruit onboarding support).
• Identify firm services to support clients’ needs, including online offerings.
• Maintain focus on policy changes and participate in training calls.

Skills

MS Office

Writing skills

Client service

Detail oriented

Team player

Time management

Education

High School Diploma/Equivalency

College degree preferred

Series 7/66 eligibility

Job description

POSITION SUMMARY

Service Associates perform operational support and oversight on behalf of the Complex as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Service Associate must have the ability to resolve problems using all available resources and to elevate matters, as necessary.

DUTIES and RESPONSIBILITIES

• OPERATIONAL SUPPORT: Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filing
• Oversee and distribute incoming and outgoing mail, including opening, sorting, time stamping and distributing regular and/or overnight mail at multiple points throughout the day
• Perform basic money movement functions such as check deposits, issuing checks and cash and securities transaction approvals
• Assist with processing of trade adjustments and responding to operational alerts
• Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner
• Support the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirements
• Remedy and/or elevate service breaks to management team
• ASSIST WITH SPECIAL PROJECTS (e.g., recruit onboarding support)
• Identify Firm services and solutions that support clients' needs including secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile including remote deposit capture features
• Maintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as needed
• Perform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support)
• Serve as a resource to sales, service, risk and Home Office partners on behalf of Service Managers
• Organize and track progress against operational remediation projects

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS

Education and/or Experience: High School Diploma/Equivalency, College degree preferred. Industry experience is a plus.

Knowledge/Skills: Strong computer skills and knowledge of Microsoft Office products. Exceptional writing, interpersonal and client service skills. Detail oriented with superior organizational skills and ability to prioritize tasks. Team player with the ability to collaborate with others. Ability to work in a fast-paced, evolving environment. Willingness to obtain Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Reports.

To Report To

Service Manager

WHAT YOU CAN EXPECT FROM MORGAN STANLEY

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $35,152.00 and $90,000.00 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages.

To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions and in the ability of capital to work for the benefit of all society.

What We Do